SNAP Application Assister I

COMMUNITY COUNCIL OF GREATER DALLAS•Dallas, TX

1d•Hybrid

About The Position

The Application Assister will be responsible for identifying eligible clients and assisting in completing the SNAP application. The Application Assister is also responsible for providing community outreach and education services under this program.

Requirements

Written & Oral Communications
Communication Proficiency
Ethical Conduct
Personal Effectiveness/Credibility
Strong interpersonal and communication skills, with the ability to engage effectively with diverse communities.
Ability to manage a high-volume caseload with strong organizational and administrative skills.
Comfortable working independently in the field while exercising sound judgment and decision-making.
Ability to interpret and apply program guidelines, government regulations, and benefits-related materials.
Proficiency in basic computer applications and data entry.
Ability to complete required SNAP certification training and comply with all state and federal guidelines.
Willingness to work a flexible schedule, including frequent Saturdays and occasional evenings.
Commitment to maintaining strict client confidentiality and professional integrity.
Ability to pass a criminal background check.
Texas driver’s license or alternate means of transportation
Certification for Application Assisters as required by the funder or if applicable state and federal laws
Ability to transport and handle materials up to 20 lbs. for use at program locations
Manual dexterity sufficient to operate phones, computers, copier, portable equipment, and rolling briefcase cart with lock
Ability to write and speak clearly to convey information and able to hear at normal speaking levels both in person and over the telephone
High school diploma or equivalent
Minimum of three years’ full-time work experience
Experience with community outreach, sales, customer service, or client enrollment services
Reliable transportation to and from work sites

Nice To Haves

Experience assisting with SNAP applications, renewals, or other public benefits programs preferred.
Bilingual or multilingual skills (English, Spanish, and/or Vietnamese) preferred.
Ability to communicate in both English and Spanish verbally and in writing preferred.
Associates’ college degree or more a plus

Responsibilities

Identify eligible clients and providing SNAP application and renewal assistance in English Spanish and Vietnamese
Complete 14 days and 45 days follow up calls to clients who have been assisted with applications and renewals
Assist the Program Manager in coordinating the program activities to meet the grant goals
Assist the Program Manager in carrying out outreach activities and program responsibilities.
Responsible for referring parents/adults in family to appropriate internal and external resources
Complete 11 months follow up calls to determine percentage of families who have retained the SNAP benefit
Perform outreach and educational events, such as health fairs, parent events, faith-based organizations events and school events
Make group presentations to educate people about the SNAP benefits
Complete all required certification and training required federally, by state and/or locally to assist clients with SNAP applications
Provide services throughout the North Texas region, which is not limited to the Dallas–Fort Worth area and may include Tarrant County and surrounding communities.
Perform other duties as required