SMTS Application Engineering

GlobalFoundries•Richardson, TX

About The Position

MIPS is seeking a highly motivated Corporate Application Engineer (CAE) to help customers deploy and adopt Physical AI solutions built on its RISC-V processors, AI accelerators, software toolchains, SDKs, and edge AI platforms. The role serves as a trusted technical advisor to customers, supporting onboarding, solution deployment, AI workload optimization, technical issue resolution, and production adoption. It connects customers with internal Engineering, Product Management, and Customer Program Management teams to help achieve measurable business and technical outcomes. The position provides customer-facing technical leadership across onboarding, software integration, deployment, and production ramp. It also supports troubleshooting and root-cause analysis, AI model deployment and performance validation, customer training and technical documentation, and customer health reviews and operational improvement activities. The employee is expected to work safely and support Environmental, Health, Safety & Security requirements and programs.

Requirements

Bachelor's degree or better in Electrical Engineering, Computer Engineering, Computer Science, AI/ML, or a related technical discipline.
At least 5 years of experience in Application Engineering, Solutions Engineering, Customer Success Engineering, Technical Support Engineering, or a related customer-facing role.
Experience supporting semiconductor IP, embedded processors, AI accelerators, software platforms, SDKs, or development toolchains.
Strong debugging and problem-solving skills across software, hardware, and system-level environments.
Experience working directly with customers to resolve complex technical issues.
Excellent written, verbal, and presentation communication skills.
Ability to manage multiple technical engagements in a fast-paced environment.

Nice To Haves

Experience with AI inference, neural networks, model optimization, AI deployment, or performance benchmarking.
Familiarity with RISC-V architectures, embedded systems, processors, accelerators, compilers, or runtime software.
Experience with Python, C/C++, Linux, scripting, and software debugging tools.
Knowledge of robotics, edge AI, industrial automation, computer vision, automotive, or intelligent embedded systems.
Experience working with globally distributed teams and customers.

Responsibilities

Serve as the primary technical advisor in customer engagements and guide customers through onboarding, solution enablement, software integration, deployment, and production ramp.
Accelerate customer adoption of MIPS technologies, toolchains, and platforms, and build trusted customer relationships.
Capture customer requirements, feature requests, and product enhancement opportunities, and advocate for customer needs with Product Management and Engineering.
Investigate, troubleshoot, and resolve complex customer-reported technical issues through cross-functional escalation, root-cause analysis, resolution planning, and reusable knowledge development.
Support deployment of customer AI models and applications on MIPS platforms, including optimization, profiling, benchmarking, performance analysis, and deployment-readiness validation.
Recommend software, hardware, and configuration improvements.
Develop and deliver technical training, workshops, demonstrations, and customer enablement activities covering development tools, SDKs, runtimes, simulators, and deployment workflows.
Create technical collateral, application notes, deployment guides, benchmarking reports, and best-practice recommendations.
Participate in customer health reviews, support reviews, and technical status discussions; monitor adoption progress, technical risks, escalations, and recurring support trends.
Contribute to metrics, dashboards, reporting, and continuous improvement initiatives for customer success and Application Engineering execution.
Perform activities safely and support Environmental, Health, Safety & Security requirements and programs.