SMS & QA Manager

MROH•Jacksonville, FL

10d

About The Position

The SMS & QA Manager develops and administers Flightstar’s Safety Management System (SMS), designing, planning, and coordinating its implementation across departments in accordance with industry guidelines and federal regulations. The role is also responsible for the Quality Assurance Program, Internal Evaluation Program, technical library, and the SMS database used by the safety program. The manager oversees QA Auditors and the Technical Librarian and serves as a key liaison with customers and regulatory authorities, including the FAA.

Requirements

Bachelor’s degree in aviation, safety, business management, or a related discipline; or an equivalent combination of education and experience.
Three or more years of experience in aviation safety, unless an equivalent combination of education and experience applies.
Knowledge of air carrier operations disciplines and administration.
Proficiency in Microsoft Office applications, including Project, Visio, and SharePoint.
Strong working knowledge of database management.
Experience developing and facilitating training programs and presenting to small and large audiences at various leadership levels.
Strong knowledge of safety risk management and project management principles.
Excellent reading and language comprehension.
Exceptional oral and written communication skills.
Strong knowledge of aviation safety principles, quality management fundamentals, and regulatory agencies and their functions as related to air carrier operations, including FAA, DOT, OSHA, and EASA.

Nice To Haves

Spanish language skills.
SMS certification.

Responsibilities

Assist in developing and implementing an SMS in accordance with FAA 14 CFR Part 5, Advisory Circular (AC) 120-92B, and ICAO 9859.
Administer, plan, and lead risk working groups.
Assist with planning and administration of Safety Review Boards (SRBs).
Manage relationships with operational departments and regulatory authorities or governing bodies, including the FAA, ICAO, and EASA, regarding development and management of the Flightstar SMS.
Research, analyze, and develop hazard-identification processes to enhance the SMS.
Manage, develop, and coordinate change management, risk assessments, and safety analysis within the SMS.
Develop, compile, and distribute analyses, trends, and statistics based on SMS data, and make data-driven safety recommendations.
Track safety recommendations, hazards, risks, findings, corrective actions, contributing factors, and root causes to ensure accuracy, reporting, and follow-up.
Assist with event-specific investigations into safety-related aspects of company operations, including aircraft accidents, incidents, irregular events, and OSHA matters.
Prepare monthly reports detailing audit scope, findings, root causes, and corrective actions.
Manage and monitor the Just Culture program and its effectiveness.
Provide safety and SMS training to employees.
Manage QA Auditors and the Technical Librarian.
Oversee regulatory affairs related to FAA Federal Aviation Regulations and various international civil aviation authorities.
Provide customer liaison during audits.
Serve as the primary FAA liaison and point of contact during FAA audits and visits.
Perform other duties as assigned.