SMS & QA Manager
About The Position
The SMS & QA Manager develops and administers the Flightstar Safety Management System (SMS), designing, planning, and coordinating its implementation across departments in compliance with industry guidelines and federal regulations. The role also oversees the Quality Assurance Program, Internal Evaluation Program, technical library, and SMS database used by the safety program. The manager leads risk working groups, supports Safety Review Boards, manages safety and regulatory relationships, oversees audits and regulatory affairs, and manages QA Auditors and the Technical Librarian. The position reports to the Director of Quality and Compliance.
Requirements
- Bachelor’s degree in an aviation or safety discipline, business management, or a related degree, and at least three years of experience in aviation safety, or an equivalent combination of education and experience.
- Knowledge of air carrier operations disciplines and administration.
- Proficiency in Microsoft Office applications, including Project, Visio, and SharePoint.
- Strong working knowledge of database management.
- Experience developing and facilitating training programs and presenting to small and large audiences at various leadership levels.
- Strong knowledge of safety risk management and project management principles.
- Excellent reading and language comprehension.
- Exceptional oral and written communication skills.
- Strong knowledge of aviation safety principles, quality management fundamentals, and regulatory agencies and their functions as related to air carrier operations, including FAA, DOT, OSHA, and EASA.
Nice To Haves
- Spanish language skills.
- SMS Certification.
Responsibilities
- Assist in developing and implementing an SMS in accordance with FAA 14 CFR Part 5, Advisory Circular (AC) 120-92B, and ICAO 9859.
- Administer, plan, and lead risk working groups.
- Assist in planning and administering Safety Review Boards (SRB).
- Manage relationships with operational departments and regulatory authorities and governing bodies, including FAA, ICAO, and EASA, regarding development and management of the Flightstar SMS.
- Research, analyze, and develop hazard-identification processes to enhance the Flightstar SMS.
- Manage, develop, and coordinate change management, risk assessments, and safety analysis within the Flightstar SMS.
- Develop, compile, and distribute analysis, trends, and statistics based on SMS data, and make data-driven safety recommendations.
- Track safety recommendations, hazards, risks, findings, corrective actions, contributing factors, and root causes to ensure accuracy, reporting, and follow-up.
- Assist with event-specific investigations into safety-related aspects of company operations, including aircraft accidents, incidents, irregular events, and OSHA matters.
- Prepare monthly reports detailing each audit's scope, findings, root causes, and corrective actions.
- Manage and monitor the Just Culture program and its effectiveness.
- Provide safety and SMS training to employees.
- Manage the QA Auditors and Technical Librarian.
- Oversee regulatory affairs related to FAA Federal Aviation Regulations and various international civil aviation authorities.
- Provide customer liaison during audits.
- Serve as the primary FAA liaison and point of contact during FAA audits and visits.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
