SMS Administrator

Attain Finance•London, KY

1d•$50,000 - $70,000•Hybrid

About The Position

The SMS Administrator is responsible for the day-to-day administration, configuration, execution, governance, and operational support of the organization's enterprise SMS platform. This role ensures SMS communications are reliable, secure, compliant, and effectively delivered across Collections, Customer Service, Marketing, Branch Operations, and other business functions. The SMS Administrator serves as the primary operational and technical subject-matter expert for SMS platform administration, including user access, campaign configuration, workflow management, message deployment, reporting, troubleshooting, and production support. The role works closely with business stakeholders, Technology, Compliance, Legal, Contact Centre Operations, and external vendors to ensure SMS communications are delivered accurately and in accordance with applicable regulatory, carrier, and internal requirements. The role will also support the ongoing enhancement of the organization's SMS capabilities by identifying operational issues, recommending process improvements, supporting automation opportunities, and assisting with the implementation of new platform functionality and integrations.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
3+ years of experience supporting outbound dialer platforms.
Experience with one or more of the following technologies: NICE CXone, NICE SmartReach, LiveVox, Alvaria, Aspect, Genesys Cloud, Five9.
Experience configuring outbound campaigns and dialing strategies.
Strong understanding of predictive, progressive, and preview dialing methodologies.
Experience troubleshooting production systems and integrations.
Strong analytical and problem-solving skills.

Nice To Haves

Experience supporting large-scale collections, servicing, or sales environments.
Experience with SQL and database queries.
Experience with APIs and system integrations.
Knowledge of workforce management concepts and staffing impacts.
Experience with cloud contact center technologies.
Understanding of customer engagement strategy and journey design.
Experience supporting omni-channel environments.

Responsibilities

Day-to-day administration, configuration, execution, governance, and operational support of the organization's enterprise SMS platform.
Ensuring SMS communications are reliable, secure, compliant, and effectively delivered across Collections, Customer Service, Marketing, Branch Operations, and other business functions.
Serving as the primary operational and technical subject-matter expert for SMS platform administration, including user access, campaign configuration, workflow management, message deployment, reporting, troubleshooting, and production support.
Working closely with business stakeholders, Technology, Compliance, Legal, Contact Centre Operations, and external vendors to ensure SMS communications are delivered accurately and in accordance with applicable regulatory, carrier, and internal requirements.
Supporting the ongoing enhancement of the organization's SMS capabilities by identifying operational issues, recommending process improvements, supporting automation opportunities, and assisting with the implementation of new platform functionality and integrations.