SMFA Art Store Assistant Manager

Tufts University•Boston, MA

1d•Onsite

About The Position

Auxiliary Services, part of the Operations Division, currently manages the following departments and programs; Parking, ID Card Office, Transportation (Shuttles, Fleet, Accessible Transit), Vending, Residential Laundry, Contract Dining units, Event and Conferences, Tufts Bookstore and SMFA Art Store. Auxiliary Services supports Tufts University on (4) campuses and remote programs; Tufts University (Medford, MA), The Cummings School of Veterinary Medicine (Grafton, MA), Tufts Medical & Dental Schools (Boston, MA), The School of The Museum of Fine Arts (Boston, MA). The assistant manager supports the management of the SMFA art store and operation of the SMFA mailroom. Duties will include student staffing, hiring, scheduling and training. Day to day responsibilities will include customer service, POS reconciliation, merchandising, social media, receiving, record keeping and administrative tasks. The assistant manager will oversee the day-to-day operations when the manager is not on-site.

Requirements

Knowledge and experience typically acquired by the completion of a High school Diploma/Associates degree or higher.
3-5 years of retail or customer service experience
Strong customer service skills
Supervisory experience
Organizational skills
Proficient in MS Office applications including Outlook, Word, Excel
Proficient written, verbal, and interpersonal skills in order to work pleasantly and tactfully with a diverse community, including fellow employees, faculty, students, and staff

Nice To Haves

Background in Arts or knowledge of art supply products

Responsibilities

Managing the SMFA Student Mailroom
Managing daily operations of mailroom
Staffing and supervision of student employees
Creating and maintaining mailroom procedures and best practices that align with USPS standards and regulations for mail centers
Supporting daily POS and revenue reconciliation processes under supervision of store manager
Ensure knowledge and expertise of POS system
Student labor scheduling for both Art Store and Mailroom
Cross training student staff to work both locations
Responsible for checking in of orders and inputting inventory system
Supporting annual inventory process, counting and recording all SKU’s.
Merchandising and displaying products
Supporting creation and implementation of marketing programs, sales and promotions.
Taking photos, creating social media content
Helping with product education both in-store and in classrooms.
Maintain proper store cleanliness, appearance, and maintenance
Stock shelves as needed
Perform Returns and Exchanges as needed
Maintain computer literacy with Adobe CC, Microsoft Office, POS System
Support operations division and auxiliary services mission and programs Ex) MFA Parking passes