SMB Solutions Engineer, Client Management

Asana • Chicago, IL

45d • Hybrid

About The Position

The AMER Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and Asana platform expertise, acting as trusted advisors to bridge the gap between the voice of business and the voice of the customer. The SE role on this team is where the product story becomes real for customers; you'll sit alongside the AEs on the ACM incubation pod, own the technical side of the deal, and show agency leaders exactly how their teams will leverage AI Teammates to optimize workflows. This is a builder role where what you configure in demos and what you hear from customers will directly shape the product and define our future playbook. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• Minimum 2+ years of professional experience, with a strong preference for experience in Solutions, Consulting, or similar customer-facing technical roles.
• Deep understanding of AI LLMs and GPTs, and the ability to articulate their business applications.
• Familiarity with work management solutions and their core enterprise value propositions.
• Proven ability to effectively influence senior-level operations decision-makers.
• Proficiency in developing product demonstrations, including designing and presenting from decks, briefs, and whiteboards.
• Strong communication skills to explain complex technical concepts to diverse audiences.
• Adaptable to working in fast-paced environments with changing priorities.

Nice To Haves

• If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

Responsibilities

• Own the technical side of the ACM sales cycle: demos, workflow configuration, and solution design for agency and professional services buyers.
• Build vertical-specific demo environments for primary verticals—Advertising & Marketing, Media, Digital Services, Design & Creative, and PR—that let AEs compress time-to-proof on every call.
• Translate customer pain into specific product configurations; show a Head of Delivery exactly how the Notice/Recommend/Approve loop works for their brief intake process, not a generic walkthrough.
• Drive AI Teammate activation post-close; your job doesn't end at the signature—you make sure the portal has real client activity and AIT consumption is running before you hand off.
• Partner with AEs on multi-stakeholder deals where the technical design or workflow architecture determines whether the deal closes.
• Gather customer feedback and feed it directly to the product team; you're one of the first people in the field with this product and what you hear matters.
• Build scaled assets—demo environments, click-throughs, configuration guides—that enable the broader team to carry the technical story without SE support on every deal.

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed