Client Solutions Engineer

Cover Genius • Vancouver, BC

7h • CA$115,000 - CA$145,000

About The Position

As a Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation. To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs.

Requirements

• 5 or more years programming experience in Python, JavaScript, Java, or PHP
• 5 or more years of experience with web technologies such as HTTP, HTML, JSON, etc
• 5 or more years of customer-facing experience in sales, sales engineering, consulting or related function
• Strong strategic, analytical and tactical skills; must be able to create plans and then execute individual as well as with a cross-functional team
• Experience in managing technically complex products in a B2B technology environment
• Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writing
• Excellent presentation and organizational skills
• Bachelor's degree in a relevant field

Nice To Haves

• A postgraduate degree and/or record of academic achievement is also desirable
• Attention to Detail
• Strong Presentation Skills
• Bias to Action
• Commitment to continuous learning and improvement
• Resilience and adaptability
• Excellent team collaboration
• Customer first focus and attitude
• Exceptional problem solving skills
• First class communication skills

Responsibilities

• Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business
• Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience
• Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures
• Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations
• Use SQL, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners
• Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders
• Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimise client engagements

Benefits

• Flexible PTO
• Employee Stock Options
• CG Gives programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level