SMB Solutions and Adoption Program Manager

Google • San Jose, CA

11d • $111,000 - $160,000

About The Position

As the SMB Adoption and Solutions Program Manager, you will be at the critical intersection of Go-To-Market (GTM) strategy, scaled sales operations, and technical product execution. As we expand our global footprint across high-stakes knowledge worker segments in the SMB market, customers face a technical last-mile gap during product configuration and security hardening. In this role, you will act as a business program manager with a heavy technical edge, serving as a solution architect at scale. You will work closely with customer engineers, vendor sales teams, and cross-functional program managers to design and build the automated tools, pre-validated policy templates, and technical multipliers that shield our sales teams from low-complexity technical noise while accelerating paid customer usage and daily active adoption. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Requirements

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in program or project management in an enterprise, cloud, or technology environment.
• Experience working with executive-level clients or stakeholders.
• Experience collaborating cross-functionally with technical sales, customer engineering (CE), or product management organizations to deploy business-critical initiatives.
• Experience building or configuring lightweight tools, scripts, JSON policies, or technical automation workflows to simplify customer or internal processes.

Nice To Haves

• Experience leveraging AI-native frameworks (e.g., Vertex AI, Gemini) to build diagnostic scripts, security health checks, or automated client assessments.
• Background as a customer engineer, solutions architect, technical account manager, or technical partner specialist.
• Track record of transforming unstructured product logs into automated dashboards, conducting technical audits to isolate trial drop-offs, and translating data into executive business metrics.
• Technical fluency in Cloud Identity, Zero-Trust security, DLP, or API-driven directory management.
• Ability to map end-to-end customers onboarding journeys and create productized field assets that compress business cycles and drive monthly active usage.

Responsibilities

• Partner with internal and vendor sales teams to act as the technical closer for high-velocity deals, unblocking technical objections from client stack architects in highly regulated verticals.
• Architect, develop, and maintain a library of pre-validated JSON and policy templates that automate complex technical deployments for non-technical administrators.
• Function as the SMB Laboratory by productizing complex technical standards developed by CAPSE into turnkey partner kits to reduce time-to-market.
• Implement structured telemetry and data processes to turn the SMB segment from a box into real-time feedback, run deep technical friction audits to synthesize why onboarding stalls, and deliver structured friction reports to Product and Engineering to guide future UI/UX design.
• Translate complex technical documentation and whitepapers into field-ready enablement assets, including short how-to execution videos, diagnostic scripts, and technical kill-sheets tailored for scaled sales motions.

Benefits

• 15% bonus target
• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level