Customer Adoption & Solutions Lead
About The Position
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles. Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector. Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Requirements
- 10+ years of experience in manufacturing, material handling, warehouse operations, logistics, or related industrial environments.
- Proven experience working directly with customers in a solutions, consulting, customer success, or implementation role.
- Strong understanding of material handling workflows, operational constraints, and performance metrics.
- Experience collaborating with product and engineering teams to shape or influence software or technology solutions.
- Demonstrated ability to lead through influence across cross-functional teams.
- Excellent communication and relationship-building skills, with the ability to engage both technical and non-technical stakeholders.
- Willingness to travel as needed for customer onsite discovery and support.
Nice To Haves
- Experience with SaaS or technology-enabled material handling solutions.
- Background in process improvement, operational excellence, or continuous improvement methodologies.
- Comfort operating in ambiguous environments and helping define structure, process, and best practices.
- Natural customer advocate with a practical, solution-oriented mindset.
Responsibilities
- Partner directly with customers to support successful implementation and adoption of SmartPick, SmartFleet, and SmartFreight.
- Act as a trusted advisor to customer stakeholders, helping align solutions to operational workflows, KPIs, and business objectives.
- Identify, diagnose, and help resolve adoption challenges, working closely with Customer Success Managers to drive usage, outcomes, and retention.
- Support strategic accounts where deeper industry expertise or intervention is required to unlock value.
- Collaborate with Solutions Engineers on onsite discovery and solution design, contributing operational insight and best-practice recommendations.
- Help translate customer needs into practical, scalable solutions that can be consistently deployed across the customer base.
- Provide guidance on solution fit, use cases, and operational change management.
- Serve as a conduit of customer feedback to the Product team, ensuring real-world operational needs inform roadmap decisions.
- Help prioritize features and enhancements based on customer impact, adoption drivers, and cross-customer applicability.
- Participate in product reviews, roadmap discussions, and usability feedback sessions to shape intuitive, high-value solutions.
- Provide leadership and mentorship across Customer Success and Solutions teams through knowledge sharing and best-practice development.
- Partner with Sales, Solutions, and Customer Success to support renewals, expansions, and strategic growth opportunities.
- Elevate organizational understanding of customer challenges, industry trends, and operational realities.
- Represent the company as a material handling subject-matter expert in customer meetings, internal forums, and select industry engagements.
- Help define and document repeatable adoption frameworks, use cases, and implementation patterns.
- Contribute to internal enablement materials and external customer education efforts as needed.
Benefits
- Annual performance based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
