Adoption Services Lead

Relativity

2d•$134,000 - $202,000•Hybrid

About The Position

At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers' success. Our platform isn't just software, it's an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact. As part of our Adoption Services team, you'll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future. As an Adoption Services Lead, you are a senior practitioner and trusted advisor at the center of this transformation. You own strategic customer relationships, serve as a subject-matter authority on Relativity's AI-powered capabilities, and shape how the team scales adoption across our most strategic accounts. You partner directly with customer executives, CSMs, TAMs, Product, and Partnerships to translate complex adoption challenges into durable, AI-enabled outcomes, and you act as a force multiplier for the broader Adoption Services team. This role is ideal for someone who thrives in ambiguity, brings deep eDiscovery and Legal Data Intelligence expertise, and is energized by defining how modern legal teams put AI to work in real-world legal workflows.

Requirements

6+ years of customer-facing experience in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows at law firms, corporations, public sector agencies, or service providers
Deep expertise in SaaS or cloud-based platforms, with a track record of driving measurable adoption outcomes at enterprise scale
Demonstrated ability to operate in ambiguity, take ownership of unclear or at-risk situations, and convert them into structured plans with clear next steps
Strong consultative skills with proven ability to influence customer executives, legal practitioners, and cross-functional partners without direct authority
Track record of contributing to team-wide enablement, playbooks, or operating practices that scaled beyond your individual engagements
Experience presenting externally at industry events, customer forums, or partner workshops, with the ability to translate technical AI-driven workflows into compelling outcomes for non-technical legal audiences
Experience partnering with Product and Engineering teams to translate customer adoption signals into actionable product feedback and roadmap input
Strong written and verbal communication skills, with the ability to flex between executive-level strategy conversations and detailed practitioner-level discussions
Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously
Communication
Cybersecurity
Database Management
Government Regulation
Legal Research
Natural Language
Policy Analysis
Report Writing
Stakeholder Management
Strategic Planning

Nice To Haves

Experience with Relativity’s aiR suite preferred
Active Relativity Certified Administrator (RCA) certification is a plus
Hands-on experience applying AI tools (e.g., LLM-based assistants, agentic or AI-native productivity tools) to your own work to increase your impact
Experience with AI/ML solutions for Legal Data Intelligence strongly preferred
Experience mentoring or coaching less-tenured colleagues, formally or informally, is a plus

Responsibilities

Own end-to-end execution of adoption for a portfolio of strategic and priority accounts, with accountability for measurable adoption and business outcomes
Serve as the team's subject-matter authority in a defined domain (e.g., aiR for Review, aiR for Case Strategy, aiR for Privilege, Data Breach Response), setting the bar for how Relativity's AI-powered capabilities are applied in customer workflows
Lead complex, multi-stakeholder engagements at our largest law firm, corporate, public sector, and service provider customers, navigating ambiguity, competing priorities, and customer-specific dynamics
Shape team-wide adoption strategies, playbooks, onboarding models, and enablement assets that scale beyond any single engagement, including contributions to Gainsight templates, knowledge bases, and team operating practices
Represent Adoption Services externally through customer-facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops
Drive partner and service provider enablement, including “train the trainer” programs that extend Relativity's reach into customers we don’t serve directly
Surface adoption barriers, product gaps, and emerging customer needs to Product and Engineering with credibility, contributing directly to roadmap signal and influencing how the platform evolves
Use AI-assisted tools hands-on in your own day-to-day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgment required to maintain customer trust
Mentor Adoption Services Specialists, model best practices, and contribute to the team's collective product depth through knowledge shares, documentation, and peer coaching
Travel up to 25-30% to deliver onsite consultations, workshops, executive briefings, and industry events with strategic customers and partners