SMB Ecosystem Analyst

Salesforce•Atlanta, GA

2d•Remote

About The Position

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Requirements

Strong stakeholder management — ability to work across Sales, Finance, Procurement, Legal, and external partner organizations
Deep understanding of partner ecosystems — familiarity with consulting/implementation partner models and channel business dynamics
Commercially minded — able to connect program activities to revenue outcomes and partner-sourced ACV goals
Highly organized and detail-oriented — capable of managing multiple concurrent engagements, approvals, and processes
Process-driven — experience managing or improving operational workflows, including payments and procurement processes
Forward-thinking — ability to anticipate business needs, track market trends, and proactively launch new initiatives on a quarterly cadence
Excellent communication skills — comfortable presenting to sales leaders, writing partner-facing documentation, and running enablement sessions
Experience working in a SaaS or technology company, ideally with exposure to SMB or mid-market sales

Nice To Haves

Prior experience in partner programs, alliances, or channel operations
Familiarity with Salesforce products (Sales Cloud, Service Cloud, Agentforce, Data Cloud, Tableau)
Experience with procurement or funding tools (e.g., Koopa, My Procurement Center, Catalyst, SIP Funding)
Understanding of Salesforce's SMB go-to-market motion

Responsibilities

Own the day-to-day management of the Ecosystem Initiatives programs globally, including partner approvals, SKU management, and order processing via Coupa and My Procurement Center
Manage and maintain the approved partner roster, onboarding new partners to expand geographic and product coverage — particularly for strategic solutions such as Agentforce, Data Cloud, and Tableau
Ensure compliance with program eligibility requirements, ROI guardrails, and SOW/agreement standards
Provide quarterly program updates and approvals to internal stakeholders including Sales leadership
Act as the primary point of contact for field sales teams (AEs, SEs, Sales Leaders) across AMER and EMEA seeking funding support for active opportunities
Coordinate with internal teams including Finance, Procurement, Legal, and Partner Account Management on payments, funding, and partner processes
Engage directly with approved partner contacts to coordinate capacity, eligibility, and engagement delivery
Run regular office hours and enablement sessions for partners and internal teams
Identify and launch new quarterly initiatives in support of the Global SMB business with partners, driving partner-sourced ACV and deal acceleration
Expand the Ecosystem Initiatives to new partners, geographies, and product offerings to improve EOQ coverage and reduce deal bottlenecks
Monitor market trends and emerging technologies (e.g., agentic AI, new delivery models) to evolve the program offering
Contribute to the broader ecosystem strategy by aligning Ecosystem Initiatives operations with the Partner Program team
Track and report on program metrics, including ACV, close rates, and adoption/consumption
Continuously identify and remove process bottlenecks to improve speed and scale of Ecosystem Initiatives delivery
Maintain and update standard operating procedures (SOPs), partner-facing documentation, and field enablement materials