SMB Client Success Manager

Awardco • Lindon, UT

22h

About The Position

Awardco is seeking an ambitious, self-starting Client Success Manager to maintain strong relationships with assigned clients and help them achieve organizational employee-engagement goals through Awardco software. The role is responsible for maintaining high client satisfaction while identifying opportunities for growth. The position owns a book of business of more than 100 clients.

Requirements

• Excellent written and verbal communication skills.
• Strategic problem-solving ability.
• Friendly, people-oriented personality.
• Bachelor’s degree.
• Proven track record of success in each job held.

Nice To Haves

• Experience working in client relations is preferred.

Responsibilities

• Maintain a client renewal rate of 91% at all times.
• Respond to each client request by the end of each day.
• Work across departments to find innovative solutions to client needs.
• Record updates and client touchpoints in Salesforce each day.
• Conduct regular check-ins with each client.
• Organize and prioritize tasks while maintaining emotional and mental composure.
• Explain complex issues simply and understandably, verbally and in writing.
• Manage a book of business with more than 100 clients.

Benefits

• New 200,000 sq. ft. headquarters.
• Great Place to Work certified and recognized among the Best and Brightest companies to work for and the Salt Lake Tribune’s Top Workplaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level