Customer Success Manager, SMB

Avispa Technology•Los Angeles, CA

16h•Onsite

About The Position

A leading digital streaming network seeks a Customer Success Manager, SMB to manage and grow a book of small and medium business advertisers on its CTV advertising platform. The role combines account management with direct client sales and is approximately 80% account management and 20% sales. This is a six-month W2 assignment with a possible extension, based onsite in Los Angeles, California. The schedule is 9:00 AM to 6:00 PM, 40 hours per week, at an hourly rate of $40.

Requirements

2–5 years of experience in digital advertising, media sales, or account management.
Working knowledge of how the advertising ecosystem operates.
Recent direct client sales experience.
Bachelor's degree in Marketing, Business, or a related field.
Comfort with CRM tools such as Salesforce and complex ad-tech platforms.
Ability to complete a case study as part of the interview process.

Nice To Haves

2–3 years of media experience, particularly in CTV.

Responsibilities

Design and run tailored onboarding journeys based on each customer's goals, turning new sign-ups into power users.
Proactively manage a book of high-value SMB accounts to drive product adoption, customer satisfaction, and retention through data-backed engagement.
Serve as the subject matter expert on the self-serve CTV advertising platform and advise clients on creative best practices and campaign optimizations.
Own individual revenue targets, identify opportunities to scale unmanaged advertisers, and pursue new sales opportunities in support of direct client ad sales.
Maintain high operational standards in Salesforce and a consistent cadence of outreach, including calls, emails, and meetings, to move opportunities through the funnel.
Diagnose account issues, including campaign delivery and trafficking cases, and drive them to resolution with vendor and internal teams, escalating when needed.
Partner with Sales, Ad Ops, Product, Data, Regulatory, and Marketing teams to hand off accounts cleanly, resolve recurring issues, and share client feedback.