SMB Account Manager - Food & Beverage

Block•Los Angeles, CA

2d•$80,000 - $159,800•Remote

About The Position

Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals. As an Account Manager on our SMB Food and Beverage (F&B) team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with clients in the food space—understanding their unique needs, crafting innovative solutions, and championing them within Square. In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.

Requirements

3+ years experience in Sales, Account Management or related field
Experience discovering and closing sales opportunities and building client relationships
Experience successfully managing a pipeline to achieve revenue targets
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients

Nice To Haves

Experience within the Food and Beverage industry is preferred

Responsibilities

Own, retain, and grow a portfolio of SMB Food & Beverage merchants, helping them thrive through tailored adoption of Square tools
Drive expansion through product adoption, upselling, and value-based recommendations
Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products
Balance proactive outreach, retention activities, and growth opportunities through strong organization and time management
Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square