SMB Account Executive

Raken • Carlsbad, CA

1d • Hybrid

About The Position

Raken is a cloud-based mobile collaboration platform for the construction industry. The SMB Account Executive’s primary responsibility is to close business by managing all stages of a typical SaaS sales cycle, including lead nurturing, prospecting, discovery, product demonstrations, negotiation, and closing. This hybrid role is intended for candidates near San Diego, California, and combines on-site work with occasional remote flexibility. The position is non-exempt.

The role engages inbound and outbound leads, converts trial users into paying customers, and helps potential and existing customers use the product successfully. The Account Executive maintains accurate CRM records, meets sales goals, supports account growth, and represents Raken at industry events. Raken describes its culture as hardworking and collaborative, guided by the values Take Ownership, Keep Evolving, Stay Balanced, Elevate Others, and Let’s Go.

Requirements

• Bachelor’s degree and 1–3 years of sales experience, or an equivalent combination of education and experience.
• Smart, ambitious, willing to learn, and coachable.
• Customer-centric sales approach focused on helping customers and creating value.
• Team-oriented with a competitive nature.
• Able to empathize with users of all experience levels.
• Outstanding writing and communication skills.
• Enjoys solving problems and learning new things.
• Self-starter who first attempts to solve problems independently before asking for help.
• Reliable, optimistic, and highly organized.
• Able to understand customer needs and ask for the sale.

Nice To Haves

• SaaS experience in an Account Executive or Sales Development Representative role.
• Experience with Salesforce or other CRM tools, as well as Zoom, Gmail, and Slack.
• Experience in the construction industry.

Responsibilities

• Engage inbound and outbound leads and guide them through the sales process.
• Generate revenue by converting trial users into paying customers.
• Schedule and provide web product demonstrations.
• Manage accounts, communicate by email, and support potential customers.
• Help customers set up accounts and share product best practices.
• Maintain accurate notes and pipeline information in the CRM.
• Respond promptly to customer questions and recommend ways to use the product successfully.
• Monitor existing accounts and support client success, identifying opportunities for upselling.
• Meet and exceed sales performance goals.
• Attend daily, weekly, and monthly sales team meetings.
• Represent Raken at trade shows, events, and demonstrations.
• Maintain punctuality and regular attendance.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage with generous employer contribution.
• HSA/FSA.
• Life and long-term disability coverage.
• Generous paid time off.
• 12 paid holidays.
• 401(k) with matching.
• Continuing education.
• Free on-site gym.
• Monthly social events.
• Modern office with ocean view and amenities.
• Company culture emphasizing inclusion and connectedness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level