SmartCare Advisor – UKG Pro (HR & Payroll)

Align HCM•Toronto, ON

18d•$88,000 - $105,000•Remote

About The Position

We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using UKG Pro. This role focuses on system optimization, client advisory, and ongoing support—bridging technical configuration with real business outcomes. You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes. This is a client-facing, consultative role suited for someone who knows UKG Pro inside out and can confidently translate system capabilities into business value.

Requirements

3+ years of hands-on experience with UKG Pro (Payroll & People)
Experience in consulting, implementation, configuration, or support roles
Minimum of 5–10 full-cycle implementations or equivalent system exposure
Strong knowledge of: HR and payroll processes Benefits (including Open Enrollment & Life Events) System testing methodologies
Proven ability to manage multiple clients or priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (client-facing is a must)
UKG Pro Payroll & People Certification (required)

Nice To Haves

Experience with: Benefits Administration or Benefits Hub Reporting and analytics within UKG Pro System integrations
Exposure to US or Canadian payroll environments (either is fine, both not required)

Responsibilities

Serve as the primary post-implementation partner for assigned clients
Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
Build strong client relationships and drive overall customer satisfaction
Facilitate consultative discussions on HR/payroll best practices and system utilization
Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
Analyze system performance and recommend improvements
Support open enrollment (OE) and life event (LE) processes within benefits
Apply testing methodologies for system updates, enhancements, and M&A activities
Manage and triage client inquiries, ensuring timely resolution or escalation
Troubleshoot system-related issues and provide clear, actionable solutions
Maintain a proactive approach to identifying and resolving risks
Meet timelines aligned with key deliverables and client expectations
Create documentation, templates, and client-facing materials
Support knowledge transfer for both internal teams and clients
Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR
Contribute to internal process improvements and team knowledge sharing
Participate in team trainings and lead at least one session annually
Support a collaborative, high-performance team environment