Smart Restroom Operator

MARTA • Atlanta, GA

1d • Onsite

About The Position

Oversees the smart restroom technology and its application across the Authority, ensuring all restroom panels, sinks, toilets, doors, and other hardware are functioning correctly. Maintains cleanliness, stocking supplies, and ensures restrooms are accessible to patrons during operating hours. Serves as the primary point of contact for receiving and reviewing electronic service requests and calls submitted to the Maintenance Control Center regarding maintenance needs throughout the Authority.

Requirements

• A high school diploma or equivalent is required
• Two years of experience and technical training in customer service or a customer-facing role.
• Basic computer skills
• Proficiency in Microsoft Office are also required

Nice To Haves

• An associate degree in a related field is preferred.

Responsibilities

• Monitors and provide smart restroom access and assistance to patrons as needed.
• Promptly responds to system alerts and malfunctions and communicates malfunctions that impact access or prevent service disruption for patrons.
• Dispatches appropriate assistance and/or MARTA Police to support patrons with medical, life-threatening, and emergency situations as required.
• Verifies that smart restrooms are cleaned and stocked daily. Identifies cleanliness or supply issues, creates, and generates appropriate work orders to the relevant business unit/shop, ensuring timely resolution of concerns related to restroom conditions.
• Prepares and submits daily, weekly, and monthly reports to the MCC Manager, summarizing restroom activities, traffic, and utilization during each eight-hour shift, highlighting key trends and insights.
• Generates accurate and complete work orders and service requests for the Office of Facilities using FA Suite. Responds to MCC emails and offers support to Facilities/MCC Planners as needed. Additionally, provides updates and generates reports as required.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED