Restroom Attendant

Universal Studios Hollywood • Los Angeles, CA

1d • Onsite

About The Position

This role is responsible for maintaining the cleanliness and quality of restrooms, ensuring a positive and welcoming experience for guests. The attendant will perform various cleaning tasks, stock supplies, and assist guests while adhering to safety protocols and company guidelines. The position involves working in a dynamic theme park environment with exposure to different weather conditions and moderate to high noise levels.

Requirements

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Responsibilities

• Pick up mops, hand squeegee, towels, spray bottle, and cart. Distribute mops to all restroom locations.
• Check/stock storage closet and restroom stalls and dispensers.
• Maintaining cleanliness and quality of restrooms which includes wiping mirrors and countertops, clean overflowing toilets, empty trashcans, spray air freshener, sweep and mop floors, etc.
• Maintains organization and stock of toiletries in the restrooms. Keeps towels, toilet paper, seat covers, and soap dispensers filled.
• Report any maintenance concerns.
• Empty modest containers in each restroom stall. Replace with new bag.
• Remove any graffiti from walls and bathroom stalls.
• Assist with sweeping in transition from restroom to restroom if needed.
• Pick up mops from each restroom location. Restock. Empty trash. Collect and replace department specific paperwork.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions and offer information in a courteous manner. Seek to provide assistance to guests, where appropriate.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned, such as sweeping areas of the park, emptying trashcans, detailing etc.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed