Smart Home Installation Technician - Plant City

CITY Furniture•Plant City, FL

2d•Onsite

About The Position

As a Smart Home Installation Technician, the primary function of this position is to deliver professional in-home installation, configuration, and support of smart home products to create a seamless and easy-to-use connected home experience. The Smart Home Installation Technician is also responsible for identifying customer needs, recommending additional products and services, and optimizing system performance to enhance the overall connected home environment. Your contributions will drive customer satisfaction, increase product and service adoption, and support the growth of Smart Home Services at CITY.

Requirements

High school diploma or equivalent required
1–3+ years of experience in Smart home installation, IT, AV, security, or electrical work
Experience working in customer homes preferred
Smart home ecosystems (Alexa, Google Home, Apple HomeKit, Z-Wave)
Home networking (Wi-Fi, routers, mesh systems, IP basics)
Low-voltage wiring and basic electrical knowledge
Audio/Video setup (TVs, speakers, streaming devices)
Security systems (cameras, sensors, smart locks)
Strong customer service mindset
Ability to explain technology simply
Consultative selling / upselling ability
Problem-solving and adaptability
Time management and professionalism in-home
Mobile apps, service scheduling systems
Smart home apps (multiple ecosystems)
Basic CRM/order management tools
Valid Florida Driver’s License

Nice To Haves

Low Voltage License (or ability to obtain)
CEDIA / CTS Certification
CompTIA Network+
EPA 608 (for thermostat/HVAC integration)
Electrical Apprentice License

Responsibilities

Install and configure smart home devices: Cameras, doorbells, locks, sensors, Smart lighting, thermostats, speakers, TVs, networking equipment, hubs
Perform device pairing, app setup, and system integration
Ensure all devices are fully operational and optimized before leaving
Troubleshoot connectivity, Wi-Fi, and device compatibility issues
Configure home networks (routers, mesh systems, signal optimization)
Integrate multi-device ecosystems (Alexa, Google, Apple, SmartThings)
Set up automations, scenes, and user controls
Ensure seamless performance across all connected devices
Walk customers through system functionality and usage
Provide hands-on training for apps, controls, and automations
Deliver a white-glove experience inside the home
Build trust and confidence with non-technical customers
Assess the customer’s current smart home setup
Identify gaps and recommend additional products/services
Present solutions across categories: Security, lighting, networking, entertainment, climate, etc.
Drive incremental product sales during service visits
Manage daily schedule and appointments efficiently
Document work completed, time spent, and products installed
Adhere to safety standards and company procedures
Maintain tools, inventory, and service vehicle
Support new product introductions, pilot programs, and expansion into additional product line ups
Recommend process, tooling, and material improvements to reduce defects and installation time.
Ensure compliance with safety standards, vehicle policies, and in-home conduct expectations.
Adheres to all assigned Standard Work and Role and Responsibilities for your role.