SMART HOME INSTALLATION TECHNICIAN - PLANT CITY
About The Position
As a Smart Home Installation Technician, the primary function of this position is to deliver professional in-home installation, configuration, and support of smart home products to create a seamless and easy-to-use connected home experience. The Smart Home Installation Technician is also responsible for identifying customer needs, recommending additional products and services, and optimizing system performance to enhance the overall connected home environment. Your contributions will drive customer satisfaction, increase product and service adoption, and support the growth of Smart Home Services at CITY.
Requirements
- High school diploma or equivalent required
- 1–3+ years of experience in Smart home installation, IT, AV, security, or electrical work
- Experience working in customer homes preferred
- Mobile apps, service scheduling systems
- Smart home apps (multiple ecosystems)
- Basic CRM/order management tools
- Valid Florida Driver’s License
- Lift/move 50+ lbs (TVs, equipment)
- Climb ladders, crawl, kneel, and stand for extended periods
- Work in varied home environments (indoors/outdoors, attics, etc.)
Nice To Haves
- Low Voltage License (or ability to obtain)
- CEDIA / CTS Certification
- CompTIA Network+
- EPA 608 (for thermostat/HVAC integration)
- Electrical Apprentice License
Responsibilities
- Install and configure smart home devices: Cameras, doorbells, locks, sensors, Smart lighting, thermostats, speakers, TVs, networking equipment, hubs
- Perform device pairing, app setup, and system integration
- Ensure all devices are fully operational and optimized before leaving
- Troubleshoot connectivity, Wi-Fi, and device compatibility issues
- Configure home networks (routers, mesh systems, signal optimization)
- Integrate multi-device ecosystems (Alexa, Google, Apple, SmartThings)
- Set up automations, scenes, and user controls
- Ensure seamless performance across all connected devices
- Walk customers through system functionality and usage
- Provide hands-on training for apps, controls, and automations
- Deliver a white-glove experience inside the home
- Build trust and confidence with non-technical customers
- Assess the customer’s current smart home setup
- Identify gaps and recommend additional products/services
- Present solutions across categories: Security, lighting, networking, entertainment, climate, etc.
- Drive incremental product sales during service visits
- Manage daily schedule and appointments efficiently
- Document work completed, time spent, and products installed
- Adhere to safety standards and company procedures
- Maintain tools, inventory, and service vehicle
- Support new product introductions, pilot programs, and expansion into additional product line ups
- Recommend process, tooling, and material improvements to reduce defects and installation time.
- Ensure compliance with safety standards, vehicle policies, and in-home conduct expectations.
- Adheres to all assigned Standard Work and Role and Responsibilities for your role.
Benefits
- Competitive, Transparent Compensation
- Medical, Dental, and Vision
- Life & Disability Insurance
- Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
- 401(k) with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Employee Resource Groups (ERGs)
- Flexible Environment
- 95% Promote from Within
- Employee Assistance Program (EAP)
- Associate Purchase Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
