Smart Home Consultant Team Manager

ADT•Brookfield, WI

2d•Hybrid

About The Position

ADT is seeking a Tech Engineer Team Manager to lead a dynamic team of 10 to 15 Tech Engineers (TEs). TEs are a hybrid sales and technical workforce responsible for conducting in-home, consultative walk-throughs to identify vulnerabilities and recommend security and smart home solutions from ADT’s portfolio. They also provide a world-class onboarding and installation experience, which includes device setup and configuration, customer education and training on their system, and setting up tailored smart home routines/automations. TEs are expected to drive ADT growth by self-generating customer sales and install appointments through referrals and prospecting activities, dedicating approximately 10% of their time to these tasks. As a manager, you will take a hands-on approach to driving your team’s performance across key sales and operational KPIs. Additionally, you are expected to nurture a high-performing team and culture by executing effective programs to train and upskill existing TEs, and to hire, onboard, and retain new hires. ADT offers tools, resources, and support for employee growth, and fosters an entrepreneurial, fast-paced culture with generous incentive plans to reward positive results. Local managers have significant flexibility to grow their markets within broad guidelines.

Requirements

3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment.
Proven track record of successfully building and developing high performing & customer-centric teams.
Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services.
Highly analytical and strong conceptual problem solver.
Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight.
Associate degree or equivalent related experience.

Responsibilities

Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
Curate relationships between new customers and the ADT brand and product portfolio.
Takes ownership in understanding and communicating ADT and the Smart Home solutions.
Participate in recruiting activities to select and hire new Tech Engineers, as required.
Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics.
Conduct regular coaching and formal performance management conversations with Tech Engineers.
Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
Model and champion ADT values.
Creates a safe environment for the discussion and resolution of values-related issues and concerns.