Smart Home Consultant Team Manager

ADT•Brookfield, WI

About The Position

ADT is seeking a Tech Engineer Team Manager to lead a dynamic team of 10 to 15 Tech Engineers (TEs). TEs are a hybrid sales and technical workforce responsible for conducting in-home consultative walk-throughs to identify vulnerabilities, provide equipment and solution recommendations from ADT’s Security & Smart Home portfolio, and perform world-class onboarding and installation experiences. This includes device setup, configuration, customer education, training, and setting up tailored smart home routines/automations. TEs are also expected to drive ADT growth by self-generating customer sales and install appointments through referrals and prospecting activities, dedicating approximately 10% of their time to these tasks. As a manager, you will take a 'hands-on' approach to driving team performance across key sales and operational KPIs. You are also expected to nurture a high-performing team and culture by executing effective programs for training, upskilling existing TEs, and hiring, onboarding, and retaining new hires. ADT offers a supportive environment with tools, resources, and opportunities for growth, fostering an entrepreneurial, fast-paced culture with generous incentive plans.

Requirements

3 to 5 years of people leadership experience
Direct experience managing customer-facing team members in a fast-paced, high-volume sales environment
Proven track record of successfully building and developing high performing & customer-centric teams
Possess excellent interpersonal & communications skills
Firsthand experience with consultative selling / educating customers on products and services
Highly analytical and strong conceptual problem solver
Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight
Associate degree or equivalent related experience

Responsibilities

Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
Participate in recruiting activities to select and hire new Tech Engineers, as required.
Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics
Conduct regular coaching and formal performance management conversations with Tech Engineers
Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.