Smart Components Specialist

Sonepar•Jackson, MS

3d•Onsite

About The Position

Crawford Electric Supply is seeking a Smart Components Specialist to drive business strategy and accelerate growth in their Smart Components portfolio. This role involves leading pre-sales and post-sale support activities for core smart component products, understanding the competitive landscape, and executing commercial activities. The specialist will provide technical training, serve as a trusted advisor to customers, and respond to requests in a timely manner. The position focuses on Grow & Protect and Light Touch accounts, requiring continuous learning and proactive feedback to leadership. Guidance on installation and configuration of core products is also a key responsibility.

Requirements

2-year technical degree –OR – equivalent combination of skills, experience or education
Understands the technical capabilities of core products and can differentiate them against competitive products.
Articulates and demonstrates core technologies including standard control and architecture, Premier Integration, IO-Link, GuardLink, and Ethernet IP in Cabinet.
During presentations and demonstrations, articulates core product capabilities to customers in a way that is relevant to customer's industry and applications.
Uses and demonstrates software including CCW, Studio 5000, Web based simulation tools.
Understands applications in targeted industries within APR.
Understands legacy products and provides modernization guidance from legacy products to latest technology.
Uses configuration tools such as ProposalWorks, RA Advisor and Integrated Architecture Builder to configure core products.
Understands control schematics, one-line diagrams and SCCR (Short circuit current rating) requirements.
Can articulate the concepts of intelligent motor control and intelligent devices to drive smart machines.
Ability to bundle offerings together to maximize RA sales. This includes leveraging the sales within current smart components usage as well as products in other domains like power, mechatronics, and control to drive standardization.
Understands how to leverage available commercial programs with customers to drive core product sales.
Understands how to navigate RA support infrastructure - quality, pricing, customer care, and technical support.
Understands how to navigate market supply chain for relevant industries with various customer types (contractors, OEMs, SI, engineering firms, end users).

Responsibilities

Technical and customer-facing role responsible for driving the business strategy to accelerate growth in the Smart Components portfolio.
Leads pre-sales activities focused on core smart component products including Industrial Control, Distributed IO & Small Controller, Sensing, Safety, and Connectivity business.
Provides post-sale support while appropriately leveraging Remote Technical Support.
Understands the competitive landscape in their customer base to drive competitive quoting.
Executes and score commercial activities and events. (i.e. HQ events, local and remote demonstrations, webinars, lunch& learns, on tours)
Provides technical, application, and industry training to distributor sales and support teams for core products.
Serves customers as a trusted advisor and expert in Smart Components, to advocate for the widest possible adoption into applications, and acceptance as their standard.
Responds in a timely manner to customer and sales requests, including outside of normal business hours.
Creativity/ability to drive customer share.
Leads and supports customer-facing technical events.
Focuses majority of time on Grow & Protect and Light Touch accounts.
Willing to continuously learn and improve technical competency.
Proactively provides feedback on opportunities, and competitive landscape to distributor leadership and RA sales teams as part of a disciplined sales process.
Provides guidance to customers on the proper installation and configuration of core products.