Small Parcel Coordinator

ITS Logistics, LLC•Sparks, NV

7d•Onsite

About The Position

Join our rapidly growing Distribution & Fulfillment team as a Small Parcel Coordinator and build a rewarding career in the trillion-dollar supply chain and logistics industry—no prior experience required! We're seeking a detail-oriented, organized professional who thrives in a fast-paced environment and is passionate about delivering exceptional service. Reporting directly to the Small Parcel Manager, you'll play a critical role in supporting our small parcel clients through precise coordination, proactive communication, and data-driven insights.

Requirements

Exceptional attention to detail and organizational skills
Strong customer service orientation with excellent communication skills
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Ability to multitask, prioritize, and meet deadlines in a dynamic environment
Collaborative mindset with a strong work ethic and positive attitude

Nice To Haves

Associate degree or equivalent experience is preferred

Responsibilities

Monitor shipments throughout their entire lifecycle using carrier platforms and systems, ensuring 100% visibility and proactive updates for our customers
Maintain exceptional data integrity for monthly business reviews (MBRs), including metrics such as cost per package, cycle time, weight and dimension details, and other key performance indicators
Respond promptly to customer inquiries, provide shipment status updates, communicate delays or issues, and maintain accurate records in customer portals
Handle carrier claims from initiation through resolution, ensuring timely and accurate documentation
Schedule and manage pickup and delivery appointments at ITS facilities and off-site locations
Organize and maintain team documents, standard operating procedures, and reference materials
Compile and verify data for accurate client invoicing
Support team initiatives and special projects as needed