Small Group Client Rep

HCSC • Richardson, TX

4d • Hybrid

About The Position

This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, understanding customer needs, and providing customer support. This position interfaces with customer group representatives or producers, may assist other small group client reps, and is accountable for meeting departmental retention goals.

Requirements

• High school diploma OR GED
• Must have State Insurance License(s) or obtain State Insurance License(s) within 90 days
• 2 years customer service experience in a health care or health insurance environment OR college degree
• PC proficiency or data entry experience
• Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions
• Detail oriented
• Interpersonal, verbal and written communication skills
• Independent decision making skills
• Analytical and organizational skills

Responsibilities

• Negotiating renewals or selling products and services to existing customers
• Understanding customer needs
• Providing customer support
• Interfacing with customer group representatives or producers
• Assisting other small group client reps
• Meeting departmental retention goals

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED