Small Group Account Manager

Delta Dental of New Jersey•Glastonbury, CT

1d•$65,000 - $90,000•Onsite

About The Position

The Small Business Account Manager serves as the primary business contact for assigned clients and is responsible for client satisfaction and retention. The Small Business Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Small Business Account Manager should build relationships with clients and brokers to encourage new and repeat business opportunities.

Requirements

Highly organized and able to handle multiple priorities
Excellent verbal and written communication skills
Detail-oriented with strong analytical ability
Team player
Excellent leadership and presentation skills
Strategic thinker with strong decision-making ability and excellent judgment
Excellent negotiation and influencing ability with strong relationship-building skills
Ability to create, maintain, and enhance customer/broker relationships
Strong problem-solving skills
Broad knowledge of business functions
Ability to sit and perform extensive close keyboard and PC work
Ability to walk, talk or hear
Occasionally required to stand and reach with hands and arms
Ability to operate a vehicle traveling throughout the assigned territory
Non-standard hours are expected during open enrollment/busy periods
Ability to meet deadlines and attendance standards.
The noise level in the work environment is usually moderate.
This classification will be required to sign a confidentiality agreement.
3-5 years of account management experience
Experience in health care preferred
Must have or acquire and maintain an active Health Insurance License
Valid Driver’s License and clean driving history

Nice To Haves

Bachelor’s Degree in Business Administration or Marketing preferred

Responsibilities

Collaborate with Underwriting to implement an ongoing, proactive renewal strategy.
Establish and maintain a mutually beneficial business relationship with clients by understanding the client’s business challenges.
Manage the renewal process and ensure the successful continuation of the client’s business.
Develops relationships with assigned customers and/or producers to maximize retention of existing business and growth of new opportunities.
Refer to new business inquiries and request proposals to Small Business Sales Executives. Update Small Business Sales Executive and AVP Small Group Sales when existing businesses are at risk. Participate in the sale of a new business by supporting the Small Business Sales Executive.
Serve clients by responding to client, broker, General Agent, or consultant inquiries. Act as the liaison to appropriate Delta Dental staff to help resolve claim concerns, to address eligibility submission issues, to assist with delinquent dues collection, and to provide information on Delta Dental products. Attend open enrollment and benefit fairs as needed.
Monitor group accounts to identify potential problems and work with functional areas to avoid or resolve issues. Offer alternative solutions within Delta Dental’s established processes while meeting the group’s needs. Track and follow up on problems and concerns, to ensure they are resolved. Escalate issues to the appropriate level when necessary.
In partnership with the Small Business Sales Implementation Specialist, the Small Group Account Manager will learn the implementation process and be able to fully implement new groups to support implementation when needed.
Identify and manage a plan to ensure new groups are installed according to requirements within the specified time frame. Ensure group requirements are documented, and Delta Dental staff involved in serving the account understand and accept the requirements. Coordinate the exchange of information and communicate the importance of accountability to internal and external business partners.
Assist operational areas responsible for eligibility, underwriting, pre-funding arrangements, and billing and collections of group premiums to avoid payment delinquencies when the billing department is unsuccessful in resolving issues.
Provide consistent updates to Salesforce on all important client or business information obtained. Utilize the Salesforce system to enter and document workflow requests.
Proactive promotion of wellness and the benefits of good oral health.
Support small group efforts as needed.
Other duties may be assigned.