Small Format Team Leader

Target•Boston, MA

5d•$27 - $46•Onsite

About The Position

The Small Format Team Leader role is responsible for enabling a consistent guest experience by ensuring product is in stock, available, accurately priced, and signed on the sales floor in Target's smallest format stores. This role requires expertise in operations, process, and efficiency, with proficiency in all areas of the store including cashiering, stocking, presentation, and price accuracy. The Team Leader will provide exceptional guest service, customizing each experience and anticipating guest needs. This role offers meaningful experiences for leaders to build and develop skills for a career in retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies, planning daily/weekly workload, and process improvements. Additionally, the role involves leading a team of hourly team members, developing skills in interviewing, coaching, evaluating, and retaining talent.

Requirements

Must be at least 18 years of age or older
High school diploma or equivalent
Lead and hold others accountable
Learn and adapt to current technology needs
Work independently and as part of a team
Manage workload and prioritize tasks independently
Welcoming and helpful attitude towards all guests and other team members
Effective communication skills
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Nice To Haves

Previous retail experience preferred, but not required

Responsibilities

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising, pricing workload, making changes to salesfloor merchandise displays, sales plans and promotions.
Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
Be an expert of operations, accuracy, process and efficiency. With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing and promotional signing processes for your assigned department(s).
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by your direct leader.
With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction.
Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location.
Evaluate candidates for open positions and develop a guest-centric team.
Participate in team onboarding and learning.
With guidance from your direct leader, close knowledge and skill gaps through training and experiences.
With guidance from your direct leader, establish clear goals and expectations and hold team members accountable to expectations.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model the execution of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
As a key carrier, follow all safe and secure training and processes.
Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
Address all store emergency and compliance needs.
Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs.