General Manager - Small Format
About The Position
You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.
Requirements
- College degree preferred or equivalent job experience
- 3+ years of management experience in a retail environment; experience leading leaders
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Québec
Responsibilities
- Supports and empowers team to make decisions, creating a highly engaged and high performing team.
- Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
- Develops internal talent; building a bench for future store needs.
- Unlocks full potential of employees by providing consistent feedback
- Owns self-development and provides continuous feedback to Regional Director
- Role models Indigo’s High Performance Characteristics
- Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
- Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.
- Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
- Encourages entrepreneurship that is consistent with brand standards
- Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Is an agent of change within their store
- Responds to customer feedback in a timely manner ensuring that the customer remains a top priority
- Gains alignment with Regional Director on store specific goals and objectives for fiscal year
- Ensures teams drive best-in-class employee engagement and net promoter scores
- Consistently meets and exceeds sales plans
- Effectively manages budgets and cost centres, driving positive Store Profitability
- Holds team accountable for operational excellence
- Inspires a visual experience that consistently aligns with the Indigo brand standards
- Ensures leadership and store staff schedules are fully optimized to drive sales and productivity
- Actively engages in community-based marketing and events to grow sales and strengthen community ties
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
