Small Format Team Leader (Hourly Apparel & Accessories Supervisor)

Target•Los Angeles, CA

8d•Onsite

About The Position

The Small Format Team Leader role is responsible for ensuring a consistent guest experience by maintaining product availability, accurate pricing, and proper signage in Target's smallest format stores. This role requires expertise in store operations, process efficiency, and the ability to perform various duties including cashiering, stocking, and maintaining presentation standards. The position focuses on providing exceptional guest service, anticipating needs, and building a guest-first culture. This role offers meaningful experiences for leadership development, covering areas such as guest service fundamentals, retail business operations, workload planning, process improvements, and team leadership including interviewing, developing, coaching, and retaining talent.

Requirements

Must be at least 18 years of age or older
High school diploma or equivalent
Lead and hold others accountable
Learn and adapt to current technology needs
Work independently and as part of a team
Manage workload and prioritize tasks independently
Welcoming and helpful attitude towards all guests and other team members
Effective communication skills
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Nice To Haves

Previous retail experience preferred, but not required

Responsibilities

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement.
Plan merchandising, pricing workload, and make changes to salesfloor merchandise displays, sales plans and promotions.
Demonstrate a service culture that prioritizes the guest service experience, and model, train and coach team members on expectations to deliver the service standard.
Enable a consistent experience for guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
Be an expert of operations, accuracy, process and efficiency.
Manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing and promotional signing processes for assigned department(s).
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities.
Help lead team members in departments in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve.
Enable efficient delivery to guests by leading pick, pack and ship fulfillment work, as applicable.
Evaluate candidates for open positions and develop a guest-centric team.
Participate in team onboarding and learning.
Close knowledge and skill gaps through training and experiences.
Establish clear goals and expectations and hold team members accountable to expectations.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model the execution of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
As a key carrier, follow all safe and secure training and processes.
Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts.
Address all store emergency and compliance needs.
Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties.
Perform other duties based on business needs.