Small Engine Repair Technician

Rocky's Ace Hardware • Tequesta, FL

2d • Onsite

About The Position

This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.

Requirements

• Ability to combine amazing customer service with strong equipment repair skills
• Ability to diagnose equipment and determine parts required for repair
• Accurately and efficiently complete the repair
• Ability to repair rental equipment accurately and efficiently
• Perform blade sharpening
• Answer shop phone calls
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Attend mandatory monthly store meetings
• No experience or formal education required
• Must be able to read and interpret documents
• Speak effectively before groups of customers or employees of organization
• Should be able to calculate figures and amounts and apply basic concepts of math
• Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have ability to process information and/or merchandise though a register system
• Must have knowledge of retail computer systems, electronic cash registers and Microsoft Word

Nice To Haves

• Experience in a retail environment a plus
• Knowledge of Microsoft Excel and Epicor Eagle a plus

Responsibilities

• Combine amazing customer service with strong equipment repair skills
• Diagnose equipment and determine parts required for repair
• Accurately and efficiently complete the repair
• Repair rental equipment accurately and efficiently
• Perform blade sharpening
• Answer shop phone calls
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Attend mandatory monthly store meetings

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed