Small Business Specialist 3-4 - Louisville, KY
About The Position
Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values. Provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million. Actively deepens existing customer relationships through routine calling and develops new relationship opportunities through business development activities. Combines digital tools with strong human connections to offer solutions to business customers. This job requires outside prospecting and sales activities to grow revenue and achieve the assigned financial targets and growth goals. Other responsibilities include account openings, identifying and opening product solutions and account servicing and maintenance for customers within the segment. Actively develops both internal and external relationships and collaborates with branch partners, centers of influence, clients and other business line partners. Refers clients to Business Banking and/or other U.S. Bancorp areas for additional needs. One Small Business Specialist will support the Hurstbourne, Middletown, and Springhurst offices. One will support the Shively, Downtown 4th Street, Valley Station Meijer, and Silver & Spring (IN) offices. This active posting is for a Small Business Specialist 3 and Small Business Specialist 4. Below are the basic qualifications and preferred experience for each level of role. Your level of experience will be reviewed and matched to the appropriate job level when you apply to this posting.
Requirements
- Bachelor's degree, or equivalent work experience
- Typically three or more years of customer service, consultative sales and/or prospecting experience (for Specialist 3)
- Typically five or more years of customer service, consultative sales and/or prospecting experience (for Specialist 4)
- Comprehensive knowledge of applicable bank and branch policies, procedures and support systems
- Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations
- Basic knowledge of cash flow management and business credit underwriting
- Effective written and verbal communication skills and can convey business recommendations in an effective manner
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Responsibilities
- Demonstrating excellent customer service
- Providing comprehensive financial solutions to small businesses
- Actively deepening existing customer relationships through routine calling
- Developing new relationship opportunities through business development activities
- Combining digital tools with strong human connections to offer solutions to business customers
- Outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals
- Account openings
- Identifying and opening product solutions
- Account servicing and maintenance for customers within the segment
- Actively developing both internal and external relationships
- Collaborating with branch partners, centers of influence, clients and other business line partners
- Referring clients to Business Banking and/or other U.S. Bancorp areas for additional needs
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
