Small Business Sales Coordinator

GFiber•San Francisco, CA

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least May 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Role Description As a Small Business (SMB) Sales Coordinator, you will be an integral member of a multi-person team of Commercial Sales Coordinators. The team’s primary objective is to support GFiber’s Commercial Customers and Sales team members from the time the Customer signs up for service until service is installed and active. The SMB Sales Coordinators will be the lead point of contact for the Technical Operations (TechOps) and Sales teams for several metro areas.

Requirements

High school diploma or GED.
3 years of sales or customer service experience.
Experience with Google Sheets and/or Excel.
1 year of experience collaborating with cross-functional teams.
Ability to work non-standard working hours including earlier mornings and nights across multiple domestic time zones.

Nice To Haves

Prior experience working in a CRM database; Salesforce preferred.
Direct sales or related experience with proven results.
Proven ability to communicate effectively in both written and verbal formats.
Proficient customer service skills with the ability to resolve customer challenges, complaints, and concerns.
Demonstrated experience in creative and persistent problem solving.

Responsibilities

Be a subject matter expert in GFiber’s products, policies, contracts, and processes.
Track pending commercial installations to ensure they are scheduled and installed on time.
Update tracking tools and Salesforce, as needed.
Provide exceptional customer service by proactively reaching out to schedule appointments and promptly responding to all inquiries (phone, email, etc.) to answer questions and resolve concerns.
Partner with the TechOps team to help ensure each customer gets connected in a timely manner.
Escalate customer concerns and issues to the local TechOps and Sales leadership teams, as needed.
Help catalog customer feedback, product enhancements, and competitive intel.
Show due care and attention to detail, ensuring work is right the first time.
Foster and maintain a sense of teamwork and community.