Small Business Connect Specialist (Call Center Business Banking) Tempe AZ

U.S. Bank National Association • Tempe, AZ

1d • $31 - $38 • Hybrid

About The Position

The Small Business Connect Specialist delivers exceptional customer service aligned with U.S. Bank Core Values while providing comprehensive financial solutions to small business clients with annual revenues up to $2.5 million. This role focuses on driving growth through proactive outbound calling, supporting branch based small business clients, and leveraging digital tools to build strong, trusted relationships. Responsibilities include identifying customer needs, opening and servicing accounts, recommending appropriate product solutions, and achieving assigned sales, revenue, and growth goals. The Specialist actively collaborates with branch partners, and internal business lines to generate referral opportunities and refers clients to Business Banking or other U.S. Bancorp partners as additional needs are identified. This is a hybrid role operating in a call center environment with no in person customer interaction. The position requires working three days per week at the assigned call center location.

Requirements

• Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

• Experience in a call center environment.
• Experience with no in-person customer interaction.
• Ability to work three days per week at the assigned call center location.

Responsibilities

• Delivers exceptional customer service aligned with U.S. Bank Core Values.
• Provides comprehensive financial solutions to small business clients with annual revenues up to $2.5 million.
• Drives growth through proactive outbound calling.
• Supports branch-based small business clients.
• Leverages digital tools to build strong, trusted relationships.
• Identifies customer needs.
• Opens and services accounts.
• Recommends appropriate product solutions.
• Achieves assigned sales, revenue, and growth goals.
• Actively collaborates with branch partners and internal business lines to generate referral opportunities.
• Refers clients to Business Banking or other U.S. Bancorp partners as additional needs are identified.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed