Small Business Assistance Program Manager

City of Redmond•Redmond, WA

About The Position

The City of Redmond is seeking a Small Business Assistance Program Manager to lead their small business assistance program. This role involves developing and implementing strategic communication and engagement plans for small businesses, collaborating with various partners, and overseeing program development. The position will also be responsible for monitoring business displacement, analyzing small business data, and reporting on trends to inform recommendations for supporting Redmond's small businesses. The ideal candidate will represent the City and its values, contributing to a thriving and diverse community.

Requirements

Five years of increasingly responsible experience in related field
Bachelor’s degree in program related field
Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
Valid WA State Driver's license required.
Accommodations for lack of driver's license may be considered depending on the assignment or circumstances.

Nice To Haves

Public sector experience preferred
Additional education may be required or preferred depending on the program.
Additional certificates may be required or preferred depending on the program.

Responsibilities

Leads and implements small business strategic communications and outreach including a monthly newsletter, web content and partner communications.
Leads small business engagement including monthly office hours, small business walks, focus groups, and surveys.
Manages the City’s Business Retention and Expansion visitation program.
Coordinates with internal and external partners to resolve business issues and lead cross departmental project teams.
Collaborates with Tourism Program to implement promotions and programs supporting businesses
Builds effective relationships with the small business support ecosystem and actively manages contracts and programs including by not limited to Startup425, SBDC, OneRedmond, One Eastside, Community Based Organizations, ADO Community Business Connector Program, and others.
Monitors and reports on business displacement risks in Redmond, research solutions, and provide recommendations.
Coordinates business district development work in Overlake, Marymoor, and Downtown Redmond.
Produce reports and presentations on the city’s small business assistance work including metrics and outcomes.
Monitors, maintains, and administers assigned budget for programs; may research funding sources and/or apply for grants, including determining needs and writing proposals.
Evaluates program performance against established goals, policies, and City initiatives; analyzes effectiveness of assigned programs.
Research, analyzes, and prepares various recommendations and reports on or present about program to City leadership team and City Council, other agencies, community members, and/or business groups.
Supports Economic Development Division Manager to implement strategies within the Economic Development plan.
Research develops, and recommends improvements to existing policies, processes, and procedures.

Benefits

MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
PRESCRIPTION DRUG INSURANCE - Included with each medical plan
DENTAL INSURANCE - For employees and their eligible dependents
VISION INSURANCE - For employees and their eligible dependents
OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
PAID VACATION & HOLIDAYS – with (13) paid holidays per year
EMPLOYEE ASSISTANCE PROGRAM (EAP)
RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
Annual COLA adjustments
Annual merit increases of up to 5%