Small Business Account Manager, AEC

Egnyte•Raleigh, NC

9d•Hybrid

About The Position

Egnyte is a secure multi-cloud platform for content security and governance, established in 2008. It helps over 22,000 organizations improve data security, maintain compliance, prevent ransomware, and boost employee productivity. The Account Manager will develop and manage relationships with Small Business and Mid-Market Customers, acting as the primary contact to ensure satisfaction, resolve challenges, and drive increased usage of Egnyte's solutions.

Requirements

Demonstrated success managing and continuing to improve relationships with strategic accounts
Experience working in the Architecture, Construction or Engineering field.
Proven ability to understand specific customers’ needs and provide solutions
Experience working across multiple, internal teams to resolve customer issues quickly and effectively
Excellent communication skills (writing, listening, phone)
A team player capable of high performance and flexibility working in a dynamic environment
College degree or equivalent work experience

Responsibilities

Become an Egnyte product expert including the product's technical workings and practical business application
Manage a portfolio of customers and work closely with them to assure their success with the software. Develop strong relationships with customers to protect ongoing revenue stream and identify/recommend upsell/cross-sell opportunities
Receive new customers and manage them through the implementation process to ensure they successfully adopt Egnyte’s service
Drive regular account reviews with customers and provide strategies to optimize return.
Work closely with internal departments such as Customer Advocacy, to provide services required to meet customer expectations
Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements

Benefits

Competitive salaries and comprehensive benefits
15 days of Paid Time Off (PTO)
Paid holidays and sick time
401(k) with company match
Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
One Medical virtual care, providing you with healthcare access across the country