SM&A Operations Supervisor

Labcorp•Madison, WI

10d•Onsite

About The Position

Labcorp is seeking a Sample Management & Archives Operations Supervisor to join our team in Madison, WI. This role involves supervising the day-to-day operations of the team, ensuring the development of a competent workforce, managing workload balance, and facilitating the seamless integration of Specimen Management Center functions. The supervisor is accountable for team activities, communicating issues to management, and taking corrective actions. They will also ensure consistent implementation and review of SOPs, monitor department activities and resources, and assist with new Service Requests. Additionally, the role supports management in developing and implementing global processes, procedures, and performance metrics, participating in strategic planning, budgeting, and cross-departmental issues. A culture of continuous improvement, quality, and productivity is to be instilled. The supervisor will also manage staff, coordinate progress, conduct performance evaluations, and establish performance objectives. Monitoring and resolving customer complaints, service failures, and ensuring timely resolution with preventative actions are key responsibilities. Effective adherence to management communications, meetings, and procedures, along with monitoring expenses and communicating budget variances, are also required.

Requirements

High school diploma or equivalent
2 or more years experience in sample handling or archives.
Able to work in a team as well as independently.
Dynamic attitude and ability to work under pressure.
Ability to take up challenges.
Strong detail orientation.
Strong communication and organizational skills.
Ability to use several software packages i.e. Word, Excel, Access.

Responsibilities

Supervises the day-to-day operations of the team including but not limited to: Ensuring the development of a competent workforce to meet growth plans within budget.
Supervising the workload balance.
Ensuring the seamless integration of all Specimen Management Center functions at the local site.
Accountable for the activities of the team, communicating issues to management and taking corrective action where appropriate.
Ensure the consistent implementation, use and review of SOPs.
Monitor and track department activities and resources.
Help and review new Service Requests ( NSSO)
Assist and support management in the development and implementation of global processes and procedures, and performance metrics.
Participate in the Specimen Management Center tasks related to strategy, planning, budgeting and cross department issues.
Ensure new processes are developed with global participation and implementation.
Track, monitor, and report metrics in the agreed upon timelines.
Instills a culture of continuous improvement, quality and productivity.
Supervises staff including but not limited to: Coordinating and monitoring progress to ensure achievement of timelines and goals.
Day-to-day supervision of individual team members.
With management’s input, complete thorough, timely and well-documented performance evaluations and interim progress reviews.
Establishing and monitoring performance objectives for direct reports, communicating performance issues to management, and taking corrective action where appropriate.
Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns.
Ensures all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.
Effective and timely adherence to management communications, meetings and procedures.
Monitors expenses and communicates to Management budget variances.