SLS Case Manager - Supported Living Services

Thrive Support Services•Martinez, CA

5d•Hybrid

About The Position

The Supported Living Services (SLS) Case Manager is a full-time, salaried/exempt management position responsible for overseeing the delivery of high-quality, person-centered services to adults with intellectual and developmental disabilities (I/DD). This role ensures compliance with Regional Center requirements and company policies while supporting the overall coordination of client services. Case Managers must dedicate at least 51% of their time to management and administrative duties and no more than 49% to direct client support.

Requirements

BA Degree in a human services field; OR General studies with a minimum of 4 years of experience in developmental disabilities or related field; OR A reasonable combination of the above education and experience requirements.
Valid California driver's license
Clean driving record (DMV printout is required)
Current vehicle registration and use of a vehicle in good running condition during work hours.
Valid automobile insurance for that vehicle and all passengers that meets minimum coverage requirements of the agency.
The ability to perform all essential job functions with or without reasonable accommodations
The Ability to work independently, manage multiple priorities, and collaborate effectively
Strong verbal and written communication skills
An employment record of punctuality, good work attendance, and reliability
Tuberculosis Clearance Screen
Current CPR and First Aid certification
Fingerprint and criminal background clearance
Eligibility to work in the U.S. (I-9 documentation required)
Understanding of developmental disabilities, mental health, and adult protective services
Familiarity with supervision, training, and healthcare support
Strong organizational, record-keeping, and analytical skills
Proficient in conflict resolution and community navigation
Effective interpersonal and team communication

Nice To Haves

Management duties constitute the majority (at least 51%) of work time.

Responsibilities

Coordinate generic services and natural supports
Assist in planning, developing, and monitoring Individual Support Plans (ISPs)
Support clients in informed decision-making and goal achievement
Maintain up-to-date case records and documentation
Monitor health, emotional, and social status; provide direction to caregivers
Attend IDT meetings and advocate for clients
Facilitate Circle of Support meetings
Perform routine home visits, assess needs, and coordinate and/or perform assistance with community access to doctors or health appointments, etc.
Re‐assess the care plan regularly and identify changes in needs for ongoing services.
Coordinate and monitor appointments with other agencies, and medical and mental health services to be arranged according to the client's needs.
Advocate for clients at appointments, coordinating follow‐up measures as indicated.
Network in the community to facilitate the development of natural supports for the clients.
Conduct formal assessments for incoming clients to evaluate their needs, preferences, and eligibility for services, ensuring a smooth and informed onboarding process.
Participate in the hiring process: reviewing resumes, conducting interviews
Conduct client-specific training for new hires
Supervise PA staff; lead and support client teams
Perform regular performance evaluations and staff coaching
Ensure documentation meets regulatory and company standards
Facilitating regular performance evaluations to assess employee effectiveness, provide feedback, and support professional development
Coordinating staff schedules and ensuring adequate coverage to meet operational needs.
Reviewing and approving staff timecards while managing and monitoring overtime to ensure compliance with labor policies and budget constraints.
Enforce and abide by all agency policies and procedures as indicated in the employee handbook, memorandums issued by the company and/or SLS department.
Administering employee disciplinary actions and overseeing termination procedures in accordance with company policies and legal requirements.
Oversee job safety and supervise Personal Assistant (PA) staff to ensure full compliance with OSHA regulations and workplace safety standards.
Deliver comprehensive, ongoing staff training, including client-specific modules
Approve and maintain training checklists
Lead Title 17 and Advanced Training courses
Provide individualized coaching and training support
Provide emergency/crisis response and implement Emergency Assistance Plans
Complete Special Incident Reports and Suspected Abuse Reports per timelines
Report significant client condition changes immediately
Report employee incidents and complete Workers' Compensation paperwork
Maintain confidentiality per HIPAA and internal policy
Support audits, compliance reviews, and policy development
Perform other duties as assigned
Maintain company's stability and reputation through professional conduct
Follow all applicable policies, procedures, and laws
Practice strong communication and support team efforts