Slovak Customer Support, Mercedes - remote in Greece

Job Squad

6d • Remote

About The Position

This role involves providing customer support for the client Mercedes, acting as the first point of contact between customers and the company. The position requires representing Mercedes professionally and offering technical support for inquiries related to specific models, purchases, errors, and more. The ideal candidate will be a problem-solving individual with a positive attitude. Comprehensive training will be provided before customer interaction begins.

Requirements

• You speak and write Slovak at a native level and you are fluent in English (B2).
• You have a basic understanding and level of computer handling skills.
• Excellent multitasking skills.
• You have a desire to learn and advance, and be a curious investigator and problem solver.
• Strong communication skills with excellent phone conversation skills, attentive listening skills.
• You have good interpersonal relationship building skills.

Nice To Haves

• Experience in customer support is a plus but not a must.

Responsibilities

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid, and complete information by using the proper procedures
• Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
• Create a great customer experience that people value and we are proud of
• Be responsible for following the direction of the management and providing feedback

Benefits

• Fully paid relocation package
• Get 2 extra salaries per year (total of 14 salaries)
• Performance bonuses
• Development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Relocation package (flight, airport pickup, and accomodation)
• Private health package
• Real estate agent on our account to help you find an apartment
• Assistance in opening a Greek bank account, tax paperwork

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed