Slots Shift Coordinator

Star Casino • Mahnomen, MN

2d • Onsite

About The Position

This position is responsible for overseeing the daily operations of the slot department. This person also performs the duties of a Shift Manager in their absence. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority. Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. Our Star Service expectations include being: WELCOMING – Make every person feel invited and accepted PROACTIVE – Anticipate Guest needs UNIQUE – Create a one-of-a-kind experience at every opportunity RESOURCEFUL – Resolve the need COMPLETE – Take care and close.

Requirements

• High School Diploma or GED.
• 4 or more years of supervisory experience.
• Must meet licensing requirements as prescribed by the Tribal/State Compact for Gaming.
• Knowledge of and ability to interpret and apply internal gaming controls.
• Knowledge of both the mandatory minimum internal control standards and the tribal/state compact for gaming.
• Knowledge of and skill in using a personal computer, related software, and programs.
• Skill of developing and maintaining positive relationships with external and internal Guests.
• Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication to develop management reports and summaries.
• Knowledge of slot machine operation.
• Ability to identify and carry out actions to achieve goals while considering possible risks to effectively develop long and short-range company objectives.
• Skill in preparing written materials such as correspondence, reports and proposals to meet purpose and audience.
• Skill of determining alternatives that would correct a situation to provide effective guest service.
• Skill of receiving a message, understanding the intended message and giving feedback to ensure guest expectations are met.
• Skill of delegating authority and encouraging and supporting risk taking to develop responsible team members and management team.
• Skill in converting different denominational credits to dollars and cents.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
• Ability to solve practical problems with slot machines.
• Ability to interpret and analyze accounting system information and reports.
• Ability to interpret slot machine data.
• Ability to follow procedures and give attention to detail.
• Ability to occasionally stand for moderate to long periods of time.
• Ability to frequently walk for moderate periods of time.
• Ability to be TIPS Certified.
• Ability to complete Comp training and be certified.
• Ability to lift/move up to 100 pounds.

Responsibilities

• Responsible for overseeing an assigned shift for the slot department in accordance with the Shooting Star Casino rules, regulations, policies and procedures.
• Plans, assigns, schedules, and directs work of team members.
• Check Accounting paperwork daily- adjust and correct if necessary
• Evaluate and document team member work performance through the usage of the current evaluation process. Provide counseling sessions.
• Project execution and completion.
• Addressing guest complaints and concerns.
• Carries out the established training process for all slot team members.
• Assists in establishment and complies with budget objectives.
• Knowledgeable in all slot positions and able to function proficiently in multiple areas, such as: Process Jackpots. Perform Level I slot tech duties. Perform all slot supervisory responsibilities.
• Slot Shift Coordinator will oversee projects for slot machine installs, removals, moves and conversions throughout the casino gaming floor.
• Provides support for slot machine vendor technicians for set up and installation of new slot machines.
• Provides support for relocation of slot machines on the casino floor.
• Provides support to the Slot Project Coordinator, Slot Supervisor and Slot Technician with slot machine conversions and denomination changes on the casino gaming floor.
• Coordinates with support departments for installs, moves and conversions.
• Performs general custodial services to clean and maintain slot machines and surrounding gaming areas to provide a sanitary environment for guests and team members of Shooting Star.
• Cleans, polishes, and sanitizes exterior of all slot machines.
• Cleans areas between slot machines to include disposal of empty bottles, glasses or any other discarded items.
• Empties ash trays as necessary.
• Straightens slot stools when not in use, keeping slot banks looking neat and orderly.
• Knowledgeable and proficient in daily slot department operations.
• Verification for a variety of slot department paperwork.
• Oasis programs.
• Addresses EIP’s and other variances.
• Responsible for all activities within the facility in the absence of a Shift Manager or Management.
• Oversees casino activities during an assigned shift and in contact with immediate supervisor.
• Reports findings and concerns to affected leadership.
• Reviews and determines check cashing authorization.
• Point redemption authorization of $1,000.00 and above.
• Paid out authorization.
• Jackpot authorizations of $5,000.00 and above.
• Complimentary level three certification.
• Assists Table Games and Cage personnel with identifying and preparing Cash Transaction Reports.
• Works interactively with Surveillance, County Sheriff, White Earth Police, City Council and Tribal Council.
• Performs other duties and responsibilities as required or assigned by Slot Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED