Slots Services Rep (Part Time) - Philadelphia

Live! Casino and Hotel Philadelphia • Philadelphia, PA

6d • Onsite

About The Position

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Completes new player sign-ups.

Requirements

• Excellent customer service and interpersonal skills.
• Ability to communicate with team members and guests.
• Availability to work Friday, Saturday and Sundays from noon until 2am
• Available to work flexible shifts, weekends and holidays
• High school diploma, GED or equivalent work experience in a customer service environment
• Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.

Responsibilities

• Welcomes customers.
• Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center.
• Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
• Informs members of benefits, contests and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
• Assists with payment of slot jackpots, ticket fills and equipment jams.
• Repairs minor slot machine malfunctions.
• Notifies slot technicians when machine malfunctions require technical assistance.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues and concerns in a courteous and professional manner.
• Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
• Complies with internal controls, standards and procedures.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties may be assigned.

Benefits

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED