Slots Manager - MGM Springfield

MGM Resorts International • Springfield, MA

2d • $60,700 - $80,900 • Onsite

About The Position

As an Slots Manager, you’ll bring hands-on leadership experience to oversee day-to-day slot operations, ensuring team performance, guest service excellence, and protection of company assets. This role is ideal for a proven people leader with experience in customer-facing or hospitality environments who can coach employees, manage compliance, and resolve issues in a fast-paced gaming setting. You’ll support shift leadership while modeling service standards and regulatory responsibility on the casino floor.

Requirements

• High School Diploma, GED or equivalent
• 2+ Years of Prior Relevant Experience in a customer service environment
• Prior management experience is preferred
• Must be able and willing to work Full-time schedule, Overnights starting at 7pm-3am or 11pm-7am to include weekends and holidays

Responsibilities

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards
• Manage team expectations, ensuring compliance with departmental and company policies
• Provide instruction, training and implementation of service and other company programs to staff
• Research and resolve guest and / or employee issues effectively and professionally
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control
• Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members

Benefits

• Healthcare
• financial and time off benefits
• Wellness incentive programs
• Access to company hotel, food and beverage, retail, and entertainment discounts
• discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities
• volunteer opportunities in the community
• medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED