Konami Slot Technician - Reno

KONAMI GAMING INC • xxx, NV

9d • $26 - $28 • Onsite

About The Position

Konami Gaming is seeking a Field Service Technician in the Reno area to join their Field Service team. This role is responsible for the repair, installation, removal, preventive maintenance, and conversion of approved KGI gaming products. The technician will represent Konami Gaming Field Service to customers, provide on-site training on game functionality and operation, and may mentor less experienced personnel. The position involves significant travel and requires flexibility for on-call duties, overtime, evenings, weekends, and holidays. The role also includes managing parts inventory, completing service tickets accurately and on time, and maintaining assigned vehicles. Konami Gaming offers a competitive wage, 401(k) with company match, comprehensive health benefits, paid holidays, and generous PTO.

Requirements

• Ability to travel in & out of assigned territory up to 75% of work time on short notice.
• Flexibility to the needs of the business.
• Ability to work nights, weekends, and holidays is required.
• Must have a clean Driver License that is in excellent standing with the DMV.
• Ability to move and lift heavy equipment within measured guidelines (75+ lbs) while strictly abiding to all safety policies.
• Must be able to obtain and retain gaming licensure.
• Clean driving record is required.
• Servicing Gaming Slot Machines.
• Electronics knowledge.
• Electro-mechanical assemblies.
• Advanced troubleshooting skills.
• Advanced written communication skills in the English language.
• Advanced verbal communication skills using the English language.
• Advanced customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.
• Advanced basic knowledge of many aspects of Konami’s gaming products and engineering infrastructure.
• Advanced knowledge of some Konami gaming products.
• Advanced knowledge of compliance requirements.
• Considerable physical activity. Requires heavy physical work: heavy lifting, climbing, bending, kneeling, pushing, and/or pulling required of objects up to 50 pounds, and standing for long periods.
• May occasionally have to lift and/or move up to 75 pounds.
• May be required to move machines weighing up to 400 pounds using a hand truck.
• Must be able to walk, stand, bend, crouch, and reach.
• Repetitive motion using keyboard, mouse and telephone.
• Work environment involves situations that require following extensive safety precautions and may include the use of protective equipment.
• Must have valid driver’s license, be able to drive and operate a class C License motor vehicle unassisted.
• Must be able to stand for long periods of time, have the ability to traverse the building, job sites and work in constricted areas.
• Must be able to tolerate areas containing secondhand smoke.
• Able to work in extreme conditions, i.e.: hot, cold, dirty environment.
• Position can be high stress and extremely fast paced.
• Ability to assess situations, enter into dialogue and complete tasks.
• Must be able to communicate verbally, read and write in English.
• Knowledge of principles and processes for providing customer service. This includes customer needs’ assessment, meeting quality standards for service, and evaluation of customer satisfaction.
• Knowledge of appropriate procedures and ability to use specific equipment or machines to meet defined quality and quantity standards.
• Able to work independently and manage time efficiently to ensure all work is completed on a timely basis.
• Understands best practices in area of accountability and how changes in conditions, operations, and the environment will affect outcomes.

Nice To Haves

• Technical field experience is preferred or a comparable combination of experience and education.
• Certification in Gaming-related field highly preferred.
• Has in-depth knowledge of skills in the areas of:
• Gaming Control Board approval (as well as approval in other gaming jurisdictions) and must meet their requirements based on an applicant's background.
• May get involved in new product rollout for either Beta and pilot installations.
• May be involved with new product pre-site evaluations.
• Can participate in new product reviews.
• Receives, may interpret and transmits semi-complex information requiring considerable explanation or interpretation to assigned technical and non-technical audiences.

Responsibilities

• Deliver high levels of service activity related to installations, service calls, conversions, PMs, and removals on KGI gaming products within an assigned territory.
• Support lead technicians and participate in assigned tasks for large game/multi-tech product service activities.
• Solve semi-complex and routine customer-related issues.
• Participate in major product installations and conversions for 25 or more games.
• Participate in on-the-job (OJT) training on all Konami gaming products.
• Participate in setup of KGI products for trade shows and installations/special projects.
• Escalate customer issues that cannot be addressed within a reasonable amount of time (dictated by SLA definitions).
• Travel to other assigned territories to participate or lead service activities.
• Perform removal of Konami equipment, including loading and securing equipment on trucks.
• Perform unloading of Konami equipment from trucks for delivery and/or installation.
• Perform Casino Site inspections and courtesy checks.
• Maintain assigned vehicle, including inspections, maintenance, and cleaning.
• Participate in new product reviews, new product rollout for Beta and pilot installations, and new product pre-site evaluations.
• Complete service tickets with a focus on accuracy and timely submission.
• Complete timely and accurate accounting of service tickets utilizing both mobile and manual service tickets.
• Ensure accurate accounting of part usage.
• Maintain accurate inventory of equipment within assigned warehouse inventories and coordinate with customer solutions to replenish parts.
• Manage assigned service warehouse inventory items and participate in periodic inventory counts.
• Participate with on-site training to KGI customers on platform options and functionality, including training on setup and configuration of Konami progressives.
• Maintain a positive image of KGI by providing exceptional and professional service.
• Provide on-site support for casino openings and expansions.
• Contribute to the achievement of Customer Service Goals by providing exceptional customer service.
• Provide indirect feedback to Service management regarding the serviceability of existing products.
• Escalate complex technical issues or requests to gain cooperation at levels of mid-management.
• Participate in cycle counts, year-end stock takes, and part discrepancies.
• Perform installation of Konami System Hardware Player Tracking Assemblies.
• Assist with technical refresher training to other Konami techs or personnel.
• Assist with Game Technical training to casino personnel.
• Participate with your team on vehicle inspection, maintenance, and cleaning.
• Assist with RMA room tasks: unpack, clean, remove, repair, update, inspect, and package Konami parts and equipment.
• Participate in the removal of game components from return games when required.
• Perform (OEM) Other Equipment Manufacturer bracket and system installation when required for completion of game Sale Orders.
• Participate with Showroom game inspection, installation, removals, conversions, repairs, relocations, and preventive maintenance.
• Perform customer parts and equipment delivery when needed.
• Assist with truck loading or unloading of Konami equipment.
• Drive and deliver games when required in a Konami-provided vehicle.
• Provide assistance or fill in when needed to the GSS support desk.
• Assist with part number verification to Konami personnel and customers.
• Assist with the inspection of final game builds, conversions, and part orders.
• Assist with Konami technical document creation.
• Participate in the sales order mockup of new game and product rollouts.
• Perform other duties as assigned.
• Interact with Konami Gaming Customers to identify/resolve moderate problems with KGI gaming products.
• Engage in continual learning and personal development.
• Share knowledge and feedback to contribute to the learning of others.
• Work to expand certification of Gaming products.
• Consistently produce work that is accurate, high quality, and complete.
• Hold self and others accountable for work and work standards.
• Complete work on time and within budget.
• Manage time effectively to achieve output and work product consistent with company and department objectives.
• Proactively address problems and involve others as needed to prevent escalation.
• Make sound and timely decisions based on knowledge, expertise, and accurate sources of available information.
• Approach and implement change positively.
• Modify behaviors as needed to implement change and adopt innovation.
• Identify opportunities and generate ideas for change, innovation, or improvement.
• Deliver Excellent Customer Service and Excellent Customer Experience.
• Maintain and optimize manufacturing equipment and systems.
• Ensure product and process meets quality system requirements as defined by customer specifications.
• Receive, interpret, and transmit semi-complex information requiring considerable explanation or interpretation to assigned technical and non-technical audiences.
• Provide exceptional onsite customer service to end users.
• Proactively focus on understanding and meeting customers’ needs (internal and external).
• Follow up timely on complaints/questions/requests.
• Plan and monitor the movement and storage of materials and products in coordination with headquarters, customers, and vehicle inventories.

Benefits

• Competitive Wages.
• 401(k) plan with generous company match up to 15% of your salary contributed.
• Comprehensive employee health and welfare benefits package - Health, Dental, Vision, Voluntary plans, and more!
• 12 Company paid Holidays and generous Paid Time Off (PTO) with rollover.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed