Slot Technician
About The Position
The Slot Technician is responsible for performing routine maintenance on slot machines, diagnosing and repairing mechanical and electronic problems, and replacing faulty parts. This role also involves testing machines to ensure proper functioning, keeping accurate records of repairs, and collaborating with casino staff. Additionally, the Slot Technician is expected to provide excellent customer service, handle guest complaints, and maintain positive guest relationships. The position requires a flexible schedule, including late nights, weekends, and holidays, as business operations demand. The working environment is primarily indoors with controlled temperatures, with occasional exposure to outdoor climates. Physical demands include occasional standing, walking, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds, as well as frequent sitting with repetitive arm, hand, and finger movements. Speech and vision abilities are required.
Requirements
- Mechanical and electronic repair skills
- Ability to test machines to ensure proper functioning
- Ability to keep accurate records of repairs and maintenance
- Ability to communicate with casino staff
- Excellent customer service skills
- Ability to handle guest complaints and incidents with discretion
- Ability to maintain positive guest relationships
- Ability to work a flexible schedule including late nights, weekends, and holidays
- Occasional standing, walking, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds
- Frequent sitting with repetitive movement of arms, hands, and fingers
- Speech and Vision abilities
Responsibilities
- Perform routine maintenance on slot machines
- Diagnose and repair mechanical and electronic problems with slot machines
- Replace faulty parts and components as needed
- Test machines to ensure they are functioning properly
- Keep accurate records of all repairs and maintenance performed
- Communicate with other members of the casino staff to ensure that all machines are functioning properly
- Provide excellent customer service to casino patrons
- Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel
- Seek to resolve all situations in a manner that maintains positive guest relationships
- Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
