Slot Technician

Island Resort & Casino•Harris, MI

2d•Onsite

About The Position

This role is responsible for providing superior customer service, troubleshooting and repairing slot machines, performing preventative maintenance, and ensuring compliance with gaming regulations. The Slot Technician will also be involved in maintaining signage, overseeing shop equipment, documenting machine variances, handling customer disputes, verifying payouts, and managing parts inventory.

Requirements

Experience in troubleshooting, repairing, and overhauling electric slot machines and connected systems.
Knowledge of gaming regulations.
Ability to maintain and repair signage.
Familiarity with the safe operation of shop equipment (hand tools, soldering tools, power tools, electronic test equipment).
Skill in testing slot machines and documenting variances.
Ability to handle customer disputes and unusual activity.
Proficiency in verifying and approving slot machine payouts and overrides.
Experience with voiding jackpots, payouts, and fills.
Ability to order, return, and exchange parts.
Skill in maintaining inventory of parts.
Ability to set up slot tournaments.
Proficiency in signing slot keys in and out.
Ability to call Surveillance and log tips at the Cage.
Experience in moving, setting up, and removing slot machines.
Willingness to attend Slot Department meetings and training sessions.
Willingness to attend pertinent training seminars and conferences, including travel.

Responsibilities

Provide superior customer service to customers, internal/external alike.
Meet with fellow Slot Technicians to address problems with machines.
Assist in ensuring machine integrity when jackpots occur and at other times as requested.
Troubleshoot, repair, overhaul, and perform proper prevention maintenance of all electric slot machines and connected systems in accordance with gaming regulations.
Maintain and repair signage (i.e. bulbs, fluorescents, glass, etc.).
Assist in overseeing the safe and effective operation of shop equipment including hand tools, soldering tools, power tools, and electronic test equipment.
Test slot machines, and document whenever variances occur.
Handle disputes and notify the proper personnel of any unusual customer activity.
Oversee, verify, and approve slot machine payouts.
Verify all machine overrides.
Void jackpots, payouts, and fills correctly when required.
Order and return/exchange parts when needed.
Assist in maintaining inventory of parts for machines and/or equipment.
Set up slot tournaments when needed.
Sign-out slot keys at the beginning of the shift and sign back in at the shift's end.
Call Surveillance, and log at Cage, any tips received.
Assist in moves, set ups, and removal of slot machines according to procedures.
Attend all Slot Department meetings and/or training sessions.
Attend all pertinent training seminars and conferences where travel may be required.