Slot Technician

JACK Entertainment•Cleveland, OH

24d•Onsite

About The Position

The Slot Technician is responsible for inspecting and testing assigned equipment, performing necessary adjustments and repairs to electronic and electro-mechanical equipment, and conducting preventative maintenance on slot machines. This role requires adherence to safety regulations, company policies, internal controls, and gaming regulations. The technician must maintain accuracy and accountability in all documentation, uphold the integrity of information, and provide prompt, courteous service. Additionally, the role involves building rapport with customers, acting as a role model, and coordinating with casino management and security to prevent cheating and identify floor irregularities.

Requirements

Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
Must be 21 years of age.
Ability to obtain a Gaming Occupational License within the State of Ohio.

Nice To Haves

Electronics degree or equivalent electronic experience is preferred.
Installation, maintenance and repair of electronic systems and equipment preferred.
Knowledge of mechanical and electronic/electrical technical equipment is desirable.
Proficient in the use of tools of the trade including hand power and machine equipment testing devices and instruments, as applicable.
Should understand schematic diagrams needed in the repair of slot machines as well as mechanical blue prints.
Knowledge of casino rules, procedures and regulations pertaining to slot operations a plus.
Possess an upbeat and positive attitude.
Ability to work a flexible schedule.
Must be able to read/explain the pay table/glass on the different EGDs.
Be able to perform all game recalls.
Be able to troubleshoot and repair common/uncommon problems with EGDs.
Know how to use Word and Excel.
Experience with slot player tracking systems.
Know how to identify all components in the slot machines.

Responsibilities

Inspect and test assigned equipment, noting all defective parts and making recommendations for correction.
Perform required adjustments and repairs to electronic and electro-mechanical equipment as assigned.
Perform preventative maintenance to slot machines either on the floor, or in the slot shop.
Observe all safety regulations in the performance of assigned duties, and report any safety hazards to assigned supervisor.
Ensure that you understand the policies and procedures, internal controls, and gaming regulations and are in complete compliance at all times.
Provide 100% accuracy and accountability on all documentation that is required by the Slot Performance department.
Uphold the integrity of vital information in and around the Slot Performance department.
Provide prompt and courteous service when repairing or verifying transactions at machines.
Perform tasks as requested by departmental management.
Routinely strive to build and maintain rapport with customers making every effort to achieve customer satisfaction.
Act as a role model; always present oneself as and encourage others to do the same.
Coordinate with casino management and security to detect and prevent attempts to cheat or damage gaming equipment and to identify and report floor irregularities.