Slot Technician
About The Position
Responsible for the installation, repair, and maintenance of all electronic gaming equipment, slots and table games, to ensure minimal downtime. Troubleshoot and repair all electronic gaming equipment to the component level. Effectively communicate all operational and technical breakdowns and provide solutions to team members. Investigate slot variances to identify and correct all possible causes for reported variances per company policies. Investigate all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas. Contribute to the leading edge culture of Rivers Casino by helping foster innovation for the growth of the team and the company. Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience. Adhere to all policies and procedures in order to maintain compliance with all regulatory bodies, both internal and external. Identify and report unethical and illegal behavior in accordance with all company and regulatory standards. Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS. Other duties as may be assigned.
Requirements
- High school diploma or general education degree (GED) required.
- Working knowledge of Microsoft Office products including, but not limited to, Excel, Word, and Outlook.
- Comfortable with repetitive transactions.
- Ability to work flexible shifts and days of the week including weekends and holidays.
- Frequent walking, standing, kneeling, twisting, bending and lifting.
- Ability to successfully fulfill the pre-employment process.
- Ability to obtain and maintain all necessary licensing.
Nice To Haves
- Technical training preferred.
Responsibilities
- Installation, repair, and maintenance of all electronic gaming equipment, slots and table games.
- Troubleshoot and repair all electronic gaming equipment to the component level.
- Communicate operational and technical breakdowns and provide solutions to team members.
- Investigate slot variances to identify and correct all possible causes.
- Investigate slot cheating attempts, malfunctions, and substandard equipment repair.
- Foster innovation for the growth of the team and the company.
- Provide outstanding guest service to all patrons.
- Maintain compliance with all regulatory bodies.
- Identify and report unethical and illegal behavior.
- Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401K – 4% match to 5% Team Member Contribution
- $1 Daily Meals
- Earn up to 18 Days of Paid Time Off Your First Year
- Free Shuttle from Rosemont’s Blue Line Station
- Free Parking
- On-Site Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
- Tuition Reimbursement
- Fitness/Gym Reimbursement
- Community Volunteer Opportunities
- Leadership Training & Career Advancement Programs
- Team Member Exclusive Discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
