Slot Technician

Citizen Potawatomi Nation•Shawnee, OK

156d•$21 - $31•Onsite

About The Position

This position is responsible for performing technical support on gaming machines. The Slot Technician will troubleshoot, diagnose, repair, and perform preventative maintenance on all gaming machines. This role also involves the relocating, removing, and installing of gaming machines, ensuring compliance with gaming regulations, and providing friendly and courteous customer service.

Requirements

Knowledge of the individual characteristics of each brand of gaming machine and its particular pros and cons.
Knowledge of the schematics for each brand of machine in operation.
Knowledge of the particular software for each brand and variations thereof.
Knowledge of software development.
Incumbent is under direct supervision of the Slot Tech Supervisor.
Supervisor assigns work on information regarding the objectives, priorities and deadlines.
Incumbent handles each task independently according to established policies and accepted practices.
Supervisor assigns work in terms of project objectives and basic priorities and is available in the immediate area for consultation.
Completed tasks are reviewed to determine that objectives have been met and are in compliance with schematics and instructions.
Uses prescribed verbal instructions and guides, and employer standard operating procedures.
Guidelines include Supervisor instructions and direction and Citizen Potawatomi Nation regulations and directives, manufacturer’s catalogs, handbooks, precedents, NIGC publications and files of previous projects.
The Incumbent implements adaptations in dealing with problems and unusual situations with supervisor’s permission.
As the level of difficulty increases, the incumbent notifies the supervisor regarding proper course of action.
Incumbent will rarely be faced with unusual circumstances and incomplete or conflicting data.
The level of difficulty will vary from mild to moderately complex circumstances on a routine basis.
The purpose of the work is to maintain functional machines resulting in a satisfied customer and generate a profit by providing quality services within the Grand Casino Hotel & Resort.
The work affects the bottom line (profit) of the Grand Casino Hotel & Resort and subsequently the reflection upon the image of the Citizen Potawatomi Nation as a successful entrepreneur.
The range of contacts include ordinary citizens who come to enjoy the amenities offered by the property, to International dignitaries in addition to dignitaries who represent the Citizen Potawatomi Nation, National Indian Gaming Commission.
The purpose of the contacts is to provide data to demonstrate that compliance and integrity standards are being implemented at the highest possible level within available resources.
High School diploma or GED equivalent
Working knowledge of computers
Ability to interpret operational guides and manuals
Ability to perform basic math functions
Very good communication and written skills
Ability to work any shift, start time, weekends, and holidays

Responsibilities

Troubleshooting, diagnosis, repairs, and performing preventative maintenance on all gaming machines.
Relocating, removing, and installing of gaming machines.
Maintaining compliance with gaming regulations.
Provide friendly and courteous customer service.