Slot Technician III

Caesars Entertainment•Pompano Beach, FL

5d•Onsite

About The Position

The Slot Technician III will respond to a variety of slot-customer service related issues. Execute machine moves, conversions, installations and upgrades. Slot Tech IIIs are responsible to investigate device malfunctions, day to day repairs, preventative maintenance, troubleshooting and repairing all aspects of all Electronic Gaming Devices down to the component level, including but not limited to circuit boards, power supplies, monitors, BVs, Printers, progressive displays, Progressive/Media controllers, and all other reasonable job duties as requested by supervisors/management. Promote Family Style Service through actions and positive attitude.

Requirements

Must be 21 years of age or older
Proficient in English verbal and written
Proficient with iOS devices
Must be able to obtain and maintain a 1055 gaming license
A high school diploma or GED equivalent.
Minimum of five years slot experience is required.

Nice To Haves

Two-year Electronic Degree is preferred or equivalent experience in electrical maintenance.

Responsibilities

Deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful.
Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor.
Assist in loading and unloading of slot machines and signs during deliveries to and removals from property.
Perform slot machine verification, audits and tests as needed.
Responsible for ensuring that all slot machines are up and running during the course of your shift.
Carries out assigned projects and work assignments as set by Slot Management.
Ensures work assignments are completed in a professional and timely fashion.
Perform all types of diagnostics and repairs to correct mechanical, electrical and electronic failures to the component level.
Troubleshoots, installs and operates slot accounting system, slot machine operation, ticket in/ticket out system and parts system maintenance.
Ability to act independently while drawing conclusions from written, computer generated materials or company received directives.
Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines.
Review audit reports to ensure machines and system are functioning properly and correct any issues which arise in the process.
Review and maintain floor performance databases and reports to improve understanding of overall impact and provide input to management.
Circulate casino floor, watching for machines in need of repair.
Check machine problem logs for any items in need of repair.
Must be willing to go to any training as designated by management.
Must be willing and have the ability to learn the technical aspects of the job.
Responsible for handling all install and conversion projects, initial set-up and check out of slot machines and signage.
Test machines to determine proper functioning.
Review work orders, manual, schematic diagrams and instructions to determine the tasks to be performed and the tools, parts, equipment and resources required to complete the projects.
Responsible for Performing full and partial RAM Clears / Key Chips on all existing platforms on the Slot Floor as part of the daily preventative maintenance program or as part of a specific project.
Frequently performing maintenance and complex repair beyond standard level while safely and effectively operating shop tools including powered tools, soldering and electronic testing equipment.
Maintain proper documentation on department gaming repair logs, in order to comply with state or internal regulations.
Maintain proper gaming logs in order to comply with state or internal regulations.
Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
Adhere to regulatory, departmental and company policies in an ethical manner, and encourage others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a clean environment both on and off the Casino Floor.
Perform other duties as assigned or reasonably requested by any member of management.