Slot Technician II - Full Time

Boomtown Casino Biloxi•Biloxi, MS

2d•Onsite

About The Position

Responsible for troubleshooting and repairing all circuitry and electrical components of slot and/or gaming electrical equipment. Reports serious technical problems or abnormalities to leadership. Responsible for performing repairs and maintenance tasks on slot machines and associated gaming equipment. Ensures the smooth operation of our slot machines which includes but is not limited to minimizing downtime and maintaining a comprehensive inventory of necessary parts. Executes repairs and component-level circuit board repairs to uphold the inventory of slot machine associated equipment. Conducts maintenance and repairs on slot machines, slot machine parts, and other gaming-related equipment. Participates in the installation, movement, and removal of gaming-related equipment to ensure a seamless transition in slot moves. Responsible for ensuring that all gaming regulations and safety standards are met. Maintains knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Slot Technical Department. Responsible for the proper safeguarding of assigned assets. Reports concerns to leadership as soon as they are known. Ensures work area is always clean. Responds to guest needs according to service, policy, and procedure expectations. Escalates potential issues and/or concerns to Manager as needed. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age.
General Education Degree (GED) or High School Diploma.
One to six months of related experience and/or training, or equivalent combination of education and experience.
Knowledge of how slot and poker machines function.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Knowledge of how to make component-level circuit board repairs.
Proficiency in Microsoft Office software (Outlook, Word, Excel, Access).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Strong interpersonal skills.
Excellent verbal communication skills.
Ability to read and interpret plans and specifications.
Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

Troubleshoot and repair all circuitry and electrical components of slot and/or gaming electrical equipment.
Report serious technical problems or abnormalities to leadership.
Perform repairs and maintenance tasks on slot machines and associated gaming equipment.
Ensure the smooth operation of slot machines, minimizing downtime and maintaining a comprehensive inventory of necessary parts.
Execute repairs and component-level circuit board repairs to uphold the inventory of slot machine associated equipment.
Conduct maintenance and repairs on slot machines, slot machine parts, and other gaming-related equipment.
Participate in the installation, movement, and removal of gaming-related equipment.
Ensure all gaming regulations and safety standards are met.
Maintain knowledge of and enforce all gaming laws and regulations applicable to the Slot Technical Department.
Properly safeguard assigned assets and report concerns to leadership.
Ensure work area is always clean.
Respond to guest needs according to service, policy, and procedure expectations.
Escalate potential issues and/or concerns to Manager as needed.
Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
Enthusiastically support, actively promote, and demonstrate superior customer service.
Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
Maintain strict confidentiality in all departmental and company matters.